Virtual Assistant

Virtual Medical Assistant  Company:  Ability Management Services Private Limited

Location:

Remote — India

Working Hours:

5:00 PM – 2:30 AM IST

Employment Type:

Full-Time
Industry:  U.S. Healthcare / Medical Practice Administration
About Ability Management Services Private Limited Ability Management Services Private Limited provides  virtual administrative support to medical practices and healthcare organizations in the United States .
We help U.S.

-based medical offices manage their administrative workload efficiently, allowing healthcare providers and in-office staff to focus more on patient care.
We are looking for a  Virtual Medical Assistant  with healthcare industry experience to support our U.S. medical office clients.

Position Overview The Virtual Medical Assistant will provide  non-clinical administrative support  to U.S.

-based medical practices. This position requires strong knowledge of the healthcare industry, excellent communication skills, attention to detail, and the ability to work independently during U.S. business hours.
The ideal candidate will have experience with  patient scheduling, insurance verification, prior authorizations, medical billing, patient communication, and general medical-office administration .

Key Responsibilities Patient Scheduling & Communication  Make and receive patient calls.
Schedule, reschedule, and confirm patient appointments.
Contact patients regarding appointments, referrals, follow-ups, and administrative matters.
Provide professional and courteous customer service.
Document patient communications accurately in the EHR/practice-management system.
Medical Office Administration  Perform day-to-day administrative tasks for U.S. medical practices.
Manage electronic documents, faxes, forms, referrals, and administrative requests.
Maintain accurate patient and office records.
Monitor assigned tasks and ensure timely completion.
Follow client-specific workflows, protocols, and SOPs.
Prior Authorizations  Initiate and process insurance prior authorization requests.
Verify insurance requirements.
Collect and submit required documentation.
Communicate with insurance companies regarding authorization requests.
Track pending authorizations and perform appropriate follow-ups.
Maintain accurate authorization records.
Medical Billing Support  Assist with medical billing and revenue-cycle management activities.
Verify insurance eligibility and benefits.
Assist with claims submission and claim follow-up.
Review claims for missing or incorrect information.
Follow up with insurance companies regarding claim status.
Assist with accounts receivable and denial-related administrative tasks.
General Healthcare Administrative Support  Provide administrative assistance to physicians, providers, and medical-office staff.
Manage assigned administrative work queues.
Coordinate with U.S.

-based medical-office teams.
Maintain patient confidentiality and follow HIPAA requirements.
Learn and adapt to different EHR, scheduling, billing, and practice-management systems.

Required Qualifications  Previous experience in the  healthcare or medical industry .
Knowledge of U.S. healthcare and medical-office workflows is strongly preferred.
Excellent English communication skills, both written and verbal.
Professional telephone etiquette.
Ability to communicate effectively with U.S. patients, insurance companies, and healthcare staff.
Strong computer and internet skills.
Ability to work with EHR/EMR and medical practice-management systems.
Strong attention to detail and organizational skills.
Ability to work independently in a remote environment.
Willingness and ability to work from 5:00 PM to 2:30 AM IST.

Preferred Experience Candidates with experience in the following areas will receive preference:
Medical scheduling
Patient calling
Insurance verification
Prior authorization
Medical billing
Claims follow-up
Denial management
Referral management
EHR/EMR systems
U.S. healthcare BPO
Virtual Medical Assistant services
Core Skills  Medical Office Administration
Patient Scheduling
Patient Communication
Prior Authorization
Medical Billing
Insurance Verification
Claims Follow-Up
EHR/EMR
Data Entry & Documentation
Customer Service
HIPAA Awareness
Time Management
Attention to Detail
Candidate Profile We are looking for a candidate who is:
Reliable and punctual
Professional and well-spoken
Detail-oriented
Proactive and responsible
Comfortable speaking with U.S. patients
Able to manage multiple tasks
Quick to learn new healthcare software
Comfortable working independently
Committed to maintaining patient confidentiality
Why Join Ability Management Services? You will have the opportunity to work with  U.S.

-based medical practices  and gain valuable experience in healthcare administration, medical billing, insurance processes, and practice management.
If you have healthcare experience and are looking for a long-term opportunity supporting U.S. medical offices while working from India,  we encourage you to apply.