Senior Claims Manager

Who We AreNHS Resolution is an arm's length body of the Department of Health and Social Care. We provide claims management, dispute resolution and learning services to the NHS, helping to resolve concerns fairly, improve patient safety and protect resources for patient care.

Our Claims directorate manages ten indemnity schemes covering clinical and non-clinical liabilities for NHS organisations and independent providers delivering NHS-funded care in England. As part of an ambitious transformation and growth programme, we are building a single, integrated claims function that promotes collaboration, professional development and service excellence. Experienced Claims Managers are central to this vision, and their expertise will play a key role in shaping the future of claims management at NHS Resolution.

The

opportunity

As NHS Resolution continues to evolve, we have are recruiting for experienced Senior Claims Managers with a background in clinical negligence and of managing a complex and or high value caseload while successfully achieving set targets. This is a fantastic time to join a organisation where your expertise will be highly valued, your contribution will make a real impact, and you will play a key role in managing claims from commencement to conclusion.

In return, you will have the opportunity to help achieve fair outcomes, support learning across the NHS, and be part of a team shaping an important area of work.

• This is a chance to use your legal and claims expertise in a different way. You'll manage complex high-profile cases from start to finish, exercising professional judgement and autonomy while helping to deliver fair outcomes for patients, NHS organisations and healthcare professionals.
• Unlike many legal and insurance environments, there are no billing targets, chargeable hours or business development expectations. Instead, you'll have the time and support to focus on the quality of your decision-making, the strength of your relationships, and achieving the right outcome for each case.
• We are committed to creating a genuinely flexible, family-friendly workplace where colleagues can thrive professionally while maintaining a healthy work-life balance. Whether you work from home, our Leeds office, or a combination of both, you'll be trusted to manage your workload in a way that works for you and the team.
• You’ll join a supportive and collaborative claims community with access to experienced colleagues, technical expertise, structured learning and a clear career pathway. As our claims function continues to grow and develop, there are increasing opportunities to broaden your expertise, take on greater responsibility, and progress your career within NHS Resolution.

If you're looking for meaningful work, greater autonomy, and the chance to make a genuine difference across the NHS while enjoying the benefits of flexible working and an excellent work-life balance, we'd love to hear from you.

What You’ll Be Doing

• Managing a caseload of complex or high value claims on behalf of Trusts, GPs, and NHS England, ensuring successful handling and resolution.
• Working closely with claims function colleagues to deliver our strategic aims of fair resolution whilst ensuring lessons learnt are fed into wider NHS safety systems to improve standards of patient care.
• In conjunction with Technical Leader colleagues promoting the delivery of high technical performance of the team whilst maintaining exemplary customer service.
• Promoting high quality standards of case handling to deliver Key Performance Indicators (KPIs) across the team which consistently meet or exceed designated audit requirements.
• Supporting the technical development of team members in collaboration with the Operational and Technical Leads, contributing to their career progression.

What We’re Looking For

• Extensive experience of handling clinical negligence claims to a successful conclusion and experience of successfully managing a complex and or high value caseload while successfully achieving set targets
• Detailed knowledge and understanding of the application of current law relating to clinical negligence claims
• Demonstrable evidence of the ability…