Patient Support Coordinator

• Answer patient queries by telephone and email, providing clear, professional and empathetic support
• Schedule and coordinate patient appointments
• Handle appointment payments accurately and efficiently
• Maintain accurate and up-to-date electronic health records
• Collect patient data relating to long-term conditions
• Ensure patients meet criteria for initial assessment in line with inclusion and exclusion criteria
• Book initial and follow-up appointments
• Prepare for and take minutes during multidisciplinary team meetings
• Support clinical and operational recruitment and onboarding activities
• Collate patient and service feedback and liaise with the Head of Governance regarding complaints and compliments
• Report incidents and significant events and support appropriate follow-up
• Support clinicians with operational queries and day-to-day service requirements
• Liaise with Product and Tech Support teams to resolve technical issues
• Identify opportunities for service improvement with the line manager and wider team
• Attend work-related meetings as required
• Maintain mandatory training and familiarity with company policies and SOPs
• Work flexibly across shifts when required

• At least 2 years’ work experience
• Previous experience working in a healthcare environment is advantageous but not essential
• Excellent attention to detail and strong organisational skills
• Good understanding of working within a highly regulated environment and following policies and SOPs
• High level of IT proficiency and confidence using multiple systems
• Strong communication and interpersonal skills
• Ability to work under pressure, manage competing priorities and remain calm in a fast-paced environment
• Patient-focused, professional and proactive approach
• Legally authorised to work in the United Kingdom
• Ability to travel to Winnersh Triangle and attend an office location regularly
• Ability to work 1 Saturday per month
• Suitable home working environment, including a quiet, private space with a reliable internet connection

Demonstrates strong communication and interpersonal skills while providing patient-focused support in a healthcare environment. Proficient in maintaining electronic health records and managing appointment scheduling with attention to detail and adherence to policies and SOPs.

• Electronic Health Record Management
• Appointment Scheduling
• Patient Data Collection
• Regulatory Compliance
• Strong Communication Skills

• Appointment Coordination
• Data Entry
• Incident Reporting
• Service Improvement Identification
• IT Proficiency

• Attention to Detail
• Organizational Skills
• Ability to Work Under Pressure
• Empathy
• Proactive Approach

• Healthcare Environment
• Policies and SOPs
• Patient Queries
• Multidisciplinary Team Meetings
• Operational Support