EHealth Services Coordinator Job Hamilton Ontario Canada,Healthcare

We are looking for an eHealth Services Coordinator who will support the execution of user onboarding, privacy and security services and compliance/monitoring, service delivery, user training, data management and reporting, to ensure the efficient, regional operation and use of digital health tools.

High level areas of responsibility include:

Generate and implement new and innovative ideas to support continuous quality improvement for various participants seeking to access digital health solutions and services operated by HITS

Operationalize a variety of policies, procedures and processes, and contribute to a continuous improvement approach to program operation and service coordination

Using multiple types of software, integrate and manipulate data across different systems

Support the provision of training, including organizing and leading/presenting at orientation sessions as required

Appropriately liaise with members of the clinical community, in addition to patients and other related participants

Troubleshoot user issues, which may include operational or more technically-focused elements

Assist in managing and supporting user onboarding, patient registration, accounts, issue resolution and service deliverables for Connect My Health or other supported digital health systems

Administrative support for management team and general department operational activities

This position is eligible for a hybrid remote work arrangement, in accordance with HHS’ Remote Work Policy

1. Community College Degree or equivalent, preferably with Business Administration or equivalent

2. Minimum three years' experience in each: data management, customer service, stakeholder relationship development/management, business writing and change management, preferably in a healthcare administration environment

3. Minimum one year's experience in presentation/training delivery and content development

4. Highly proficient using all Microsoft Office products, particularly Excel

5. Excellent interpersonal, organizational, written and verbal communication, presentation and negotiation skills

6. Unwavering commitment to excellent customer service, with ability to act as customer advocate if necessary

7. Excellent ‘presence’ and dynamic professional style that inspires confidence to internal and external stakeholders

8. Knowledge and application of service delivery and continuous quality improvement methodologies

9. Demonstrated ability to manage multiple tasks concurrently while maintaining professional disposition

10. Strong sense of initiative and ability to understand an issue and resolve independently, with confidence, to the extent possible

11. Ability to develop and maintain cooperative working relationships with individuals, organizations and stakeholders and maintain confidentiality of sensitive data

12. Ability to structure and organize approaches to work with an ability to focus at the appropriate level of detail

13. Advanced skills in conflict resolution, providing effective feedback/responses to stakeholders

14. Diplomacy, tact and understanding of others’ priorities to achieve common goals

15. Highly articulate, goal oriented, with a high degree of integrity and strong ethics

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