Senior Patient Care Navigator- West Coast; Remote

Fixed Term - 18 Months - Senior Patient Care Navigator
- West Coast (Remote)

Work Hours: Monday - Friday, 11:00 AM-6:00 PM EST

Work Arrangement: Remote

Travel Required: No

A proudly Canadian company, Sentrex Health Solutions is a fully integrated specialty distributor and patient support provider for pharmaceutical manufacturers, physicians, and their patients. We provide innovative solutions focused on ensuring patients have access and the support they need to maximize their treatment outcomes. We do this through strategic distribution models and patient support programs that are backed by powerful, integrated technology, a dedicated in-house creative agency, and experienced, cross-functional teams.

Our core capabilities include
Specialty Pharmacy Services, Customized Solutions for Warehouse, Wholesale & Distribution, Patient Support Programs, Strategic Creative Services as well as HCP & Clinic Services.

Come and join our team! But first, let us tell you why we love working here:

• We are 100% Canadian with locations across the country
• State-of-the-art facilities to provide high-quality products and services
• The opportunity to be a part of a winning, high-performing team
• Collaborative, engaging workplace culture –we are passionate about our people!
• Flexible working environment that promotes a healthy work-life balance
• Diverse and inclusive culture where your talent and commitment to excellence is welcomed and valued
• High-growth environment that provides opportunities for learning and growth supported by our Employee Development Program and industry-leading, in-house corporate training offered throughout the year

The Opportunity:

We are currently looking for a Senior Patient Care Navigator to be the supportive force for reimbursement excellence  ideal candidate will be a proactive problem solver with exceptional communication skills, and meticulous attention to detail. The Senior Patient Care Navigator will aid in the development, implementation, and support of the reimbursement process across Sentrex.

A Day in the Life (What you will do here):

• Navigate the Canadian reimbursement landscape with ease and confidence to secure coverage for various treatment areas with public and private payers.
• Leads appeal writing process in collaboration with designated PSP point of contact
• Develop, implement and/or assist with regular reimbursement updates, training, and best practice sharing.
• Identify and promote new innovative reimbursement strategies.
• Drive the development and implementation of reimbursement training and products
• Initiate cases with insurance companies and healthcare professionals to maximize reimbursement solutions
• Responds to calls, emails, and voicemails in a very efficient and friendly manner.
• Set and processes tasks on time, and as required, to ensure an optimal patient and Physician experience.
• Timely enrollment of the patients into the Patient Support Program.
• Ensures patient services are coordinated and tracked in a timely manner resulting in quick and continued access to therapy.
• Prioritizes conflicting needs; handles all matters expeditiously, proactively, and follows-through on tasks to successful completion.
• Electronically updates the Customer Relationship Management (CRM) and provides patients and clinics with timely proactive updates.
• Successfully completes critical aspects of deliverables with a hands-on collaborative approach.
• Reports Adverse Events / Severe Adverse Events (AE / SAEs) by following SOP guidelines.
• Requirement to maintain outlined service levels for various clients, projects and initiatives.
• Fosters and promotes a spirit of teamwork while working with various internal business units.
• Act a liaison and provide ongoing feedback to the Manager based-on observations in the field and feedback from customers as it pertains to quality of services, training, and other areas of importance.
• Completes all relevant reports (billing, time sheets, expenses, mileage, validate CRM reports, etc.) as per specified timelines and as per required standards.
• Participates in building relationships crucial to the success of the organization and manages a variety of special projects.
• Always maintains professionalism, and strict confidentiality with all materials, and exercises discretion when interfacing with the business.
• Assist with other duties as assigned by the manager

What you need to ensure you are set up for success:

• Must have previous appeal writing experience and proven track record of successful outcomes
• Previous experience working within a specialty pharmacy is considered a strong asset.
• Prior experience in Gastroenterology and or Dermatology is a strong asset
• Experience working directly with Physicians and HCPs with a comprehensive understanding of patient flow is required
• Previous experience working within a Patient Support Programs preferred.
• Proficiency in Microsoft Office suite, phone systems, and experience working with databases (i.e., ERP/CRM). Extensive computer and software skills.
• Strong organizational skills with the…