Vocational Rehabilitation Coach - Remote

Vocational Rehabilitation Coach
- Remote

Part-time Permanent Associate

Posted 07 Sep 2026

JD
- Vocational Rehabilitation Coach

The Role

3.75 hours per week or 1 x day a fortnight.

Zello’s clinical team is expanding and is looking to recruit multiple Vocational Rehabilitation Coaches.

As a Vocational Rehabilitation Coach, youwillbe responsible for managing a caseload of referrals fromour clientsto support employees in returning to theworkplaceafter a period of ill-health or injury.

Youwilluse your consultancy and interviewing techniques to draw out information from employees anduse your clinical reasoning ability to develop comprehensive reports and provideappropriatereasonableadjustmentsand return to work plan for individuals.

To be successful in this role you will come from a similar background, and have a professional or workplace qualification in psychology, occupational therapy, physiotherapy,nursingor sports rehab.

Purpose of the role

• Utilise clinical experience & knowledge to complete telephonic and video assessments to effectivelyassistan injured individual with their recovery.
• Usehigh levelsof communication to influence and support a patient’s journey, whilstmaintaininggreat attention to detail within a fast-paced environment, often with competing priorities.
• Helpemployeesmake informed decisions by acting as their advocateregardingtheir clinical status and treatment options.
• Co-ordinate the delivery of care.
• Provideexcellentintegratedservicedeliveryduring every interaction withemployeesand clients.
• Maintain regular contact (telephone, video & digital) withparticipantsin order tomonitortheir progress and to ensure satisfaction.

Key responsibilities-Clinical Service Delivery

• Deliver clinically robust, consistent, and comprehensive telephonic and video assessments which lead to the most clinically appropriate outcomes.
• Assess, plan, implement and evaluate appropriate intervention sand clinical pathways throughout the case leading to expedient and effective patient recovery,outcomes and case closure.
• Regular and consistent use of the bio-psychosocial model when making contact withemployeesand with clinical decisions.
• Captureemployeeoutcomes throughout the duration of a case that allows us to effectivelydemonstratevalue to our clients.
• Identify and act onclientandemployeeneeds, setting high standards for quality throughout each case.
• Utilising every contact point withemployeesas a chance to educate & provide clinical support.
• Accurately recording all case interactions.
• Reliably delivering services in line with established processes, training &client expectation.
• Shared responsibility for patient cases, i.e. owning individual caseload, whilst supporting other clinical colleagues proactively and encouraging team working.
• Adopting and encouraging the highest standards ofclinicalcare, including the consistent provision of clinical guidance and advice, adapting as necessary throughout the patient’s clinical journeyin order tomeet their needs.
• Taking a forward thinking, patient-centred approach to overcome case management hurdles, working independently and within a group setting toidentifypriorities.

Leadership:

Demonstrate robust clinical knowledge and support team members.

Operational & stakeholder management:

Liaise professionally with clients and other internal and external parties to provide an excellent service.

Proactively identify,shareand implement ways to continuously improve

Business Healthas a business and employer.

Adopt a continual improvement mentality, taking ownership of improvement actions & being open to receiving regular, developmental feedback.

Demonstrate and champion behaviours and attitudes consistent with Business Health values.

Abide by the Business Health policies and procedures and remain up to date…