Outpatient Bookings Admin Assistant

Job Advert

Outpatient Booking Administration Assistant

Rivers Hospital - Sawbridgeworth

Full Time - 37.5 hours per week

Rivers Hospital is part of Ramsay Health Care UK, one of the leading independent healthcare providers in England.

The hospital has an excellent reputation for delivering high quality healthcare for patients with health insurance, patients who are self-funding treatment or NHS patients exercising choice through the e-referral system.

As a Bookings Administration Assistant, you will be responsible for supporting all booking enquiries, converting them to appointments for outpatients. You will provide high levels of customer service when handling enquiries and providing quotes to potential Ramsay patients. Keeping detailed and accurate records to ensure all bookings are managed effectively and within an appropriate time scale.

This role may involve agile working: providing you with the ability to work at home and within our offices at Rivers Hospital.

• Handle all enquiries and book appointments, whether by telephone, email and postal promptly and efficiently for outpatients (Private and NHS)
• Provide detailed information to patient enquiries delivering excellent customer service
• Develop and maintain good working relationships with all internal departments within Rivers Hospital.
• Maintain clinics and associated admin
• Ensure worklists on ER-S addressed and referrals managed in a timely manner
• Build and maintain excellent relationships with consultants and medical secretaries to ensure appointments are converted
• Maintain contact with potential patients to ensure they are satisfied with the progress on their enquiry
• Liaise with GP Practices regarding referrals

• A strong desire to provide high levels of customer service
• An ability to work under pressure with set deadlines to process booking appointments
• Enthusiastic and empathetic character promoting positive attitude at work
• Confident communication skills on all levels, via telephone, email and in person
• Demonstrate strong time management and organisation administration skills

At Ramsay Health Care UK, our people are at the heart of our success. Our benefits are designed to support your wellbeing, work-life balance and career development, because we're people caring for people:

• Private Medical Cover, with the option to add your partner and dependants
• Discounted Bupa Dental Insurance
• Life Assurance (Death in Service) x3 your base salary
• Private Pension, with Ramsay matching up to 5% after a qualifying period
• Employee Assistance Programme
• 25 days annual leave + bank holidays, with the option to buy or sell additional days
• Flexible shift patterns, where possible
• Family friendly policies including enhanced parental leave
• Volunteer leave to support causes that matter to you
• Training and Development via the Ramsay Academy to support your career development
• Colleague recognition programme to celebrate our people
• Access to our benefits platform, offering a wide range of discounts
• Cycle2
  
  Work scheme
• Subsidised staff restaurant, where possible
• Free parking on site, where possible

Ramsay Health Care UK is a well-established global hospital group with over 60 years' experience. We are a global provider operating in 11 countries with 77,000 staff who treat 8 million patients each year. It is well respected within the healthcare industry and is one of the leading providers of independent hospital services in England. We are well known for our strong, long-standing relationship with the NHS.

We love people with a positive, "can do" attitude who want to make a difference in their work. "Our employees are Ramsay." The skills and commitment of our employees forms the basis for our success.

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