Head of Admin and Operations

Job summary

About the role Atrom
Mindcare is seeking an experienced, resilient and highly delivery-focused Head
of Admin and Operations to lead the administrative delivery of our NHS Right to
Choose and privately funded patient services.

This
is a senior, hands-on operational role for someone who understands how busy
administrative services work in practice. You will lead the teams supporting
NHS and private patients, maintain control of competing priorities, identify
problems quickly and ensure actions are followed through to completion.

The
role requires strong analytical and administrative capability, sound judgement
and the ability to remain calm and decisive under pressure. You will set clear
expectations, hold teams accountable and intervene directly when standards,
deadlines or patient service are n duties of the jobKey
responsibilities
- Lead, support and coordinate administrative, referral,
pathway coordination and patient liaison teams across NHS and private services.

- Oversee daily workflows, rotas, workload allocation,
backlogs, capacity and operational priorities.

- Ensure appropriate cover across referrals, private
enquiries, appointment booking, patient communications, documentation and
report workflows.

- Oversee the end-to-end administration of NHS Right to
Choose and privately funded patient pathways.

- Ensure referrals and private enquiries are recorded,
checked and progressed accurately and promptly.

- Coordinate appointments against clinician availability,
pathway requirements and service priorities.

- Ensure private patients receive clear information about
services, fees, appointments, payments and next steps.

- Run regular team meetings and conduct one-to-ones,
supervision and performance reviews.

- Set clear standards, address performance issues and
provide coaching, feedback and development support.

- Act as the main point of escalation for administrative
queries, complex patient issues and capacity concerns.

- Ensure administrative activity complies with SOPs, NHS
contract requirements, CQC expectations, data protection and information
governance standards.

About us Atrom Mindcare is a specialist mental healthcare provider committed to making high-quality care more accessible, responsive and patient-centred. We provide assessment, diagnosis and treatment for a range of mental health and neurodevelopmental conditions, with particular expertise in ADHD and autism services for adults, children and young people.

Our multidisciplinary team includes consultant psychiatrists, psychologists, specialist nurses, pharmacists and experienced clinical professionals. Together, they deliver evidence-based care in line with NICE guidance and recognised clinical standards.

As an NHS Right to Choose provider, we support patients referred by GPs across England, alongside private patients seeking timely access to specialist care. Our services include ADHD and autism assessments, medication titration and monitoring, general psychiatry, psychology and ongoing treatment support.

Operating from clinics in Epping and Leamington Spa, Atrom Mindcare combines strong clinical governance with efficient digital pathways. Our ambition is to build an integrated mental healthcare organisation that delivers excellent outcomes, reduces waiting times and supports every patient with compassion, dignity and respect.

Details Date posted
13 September 2026

Pay scheme

Other Salary
45,000 to 50,000 a year

Contract Permanent Working  pattern

Full-time,

Flexible working,

Home or remote working

Reference numberEJob locations

Atrom Mindcare
323 Epping High Street Epping London CM
16 4BZ
United Kingdom Job description

Job responsibilities We
are looking for a resilient, highly organised and delivery-focused operational
leader who combines strong analytical…