Receptionist - Remote

Position: Sailor Health Receptionist - Remote Role
Step into the role of Receptionist at Sailor Health, serving as the first voice for incoming patient inquiries in this remote position. Your commitment to clear, compassionate communication will enhance the mental health care experience for seniors.

As a full-time Receptionist, you will handle patient inquiries across various platforms, ensuring that each is met with immediate attention and care. You'll need to effectively triage calls, emails, and SMS messages while being well-versed in the workflows that lead patients to the right resources. Your work sets the tone for their entire experience with Sailor Health.

Key Responsibilities:

• Handle patient inquiries through phone and messaging channels

• Direct calls and messages to the appropriate care teams

• Familiarize with workflows to assist patients effectively

• Understand the structure of the patient care team

• Support patients through their healthcare journey

Requirements:

• Strong empathetic communication skills

• Ability to manage multiple communications simultaneously

• Highly organized with attention to detail

• Familiar with technology platforms

• Previous customer service experience is valued

Contribute to Sailor Health’s mission by ensuring every patient feels valued and supported right from their first contact.