Quality Complaint Specialist
UAE/Dubai
Listed on 2026-09-20
-
Healthcare
Healthcare Compliance, Pharmacy Technician
Location
London, England
Employment Type
Full time
Location Type
On-site
Department
QUALITY
- £40 – £60
Outlined above is a reasonable estimate of H&H’s compensation range for this role for US-based candidates
. If you're based outside of the US, your recruiter will be able to provide you with an estimated salary range for your location.
The actual amount will take into account a range of factors that are considered in making compensation decisions, including but not limited to skill sets, experience and training, licensure and certifications, and location. H&H also offers a comprehensive Total Rewards package that may include an equity grant.
Consult with your Recruiter during any potential screening to determine a more targeted range based on location and job‑related factors.
OverviewHims & Hers is the leading health and wellness platform, on a mission to help the world feel great through the power of better health. We are redefining healthcare by putting the customer first and delivering access to care that is affordable, accessible, and personal, from diagnosis to treatment to delivery. No two people are the same, so we provide access to personalized care designed for results.
By normalizing health & wellness challenges and innovating on their solutions, we’re making better health outcomes easier to achieve.
Hims & Hers is a public company, traded on the NYSE under the ticker symbol “HIMS.” To learn more about the brand and offerings, you can visit and . For information on the company’s outstanding benefits, culture, and its talent‑first flexible/remote work approach, see below and visit
AboutThe Role
We are seeking a detail‑oriented Quality Complaint Specialist to support our UK Superintendent Pharmacist and Quality teams across two connected areas of our pharmacy operation: supporting the triage, submission to suppliers, trending and investigation of quality complaints received from patients/customers dispensed commercially licensed medicines sourced from pharmaceutical wholesalers/suppliers, and the quality complaint investigation process for our non‑sterile compounding (unlicensed "specials") pharmacy.
This role is central to ensuring that every product‑quality complaint – whether tied to a licensed dispensed product or a compounded preparation – is captured, investigated, and closed out in a manner that satisfies MHRA expectations, the Human Medicines Regulations 2012 (including the Article 10/Section 10 exemption framework for unlicensed specials), and our internal Pharmaceutical Quality System (PQS). You will work closely with the Superintendent Pharmacist, Responsible Pharmacists, Quality Control Teams, compounding staff and Pharmaceutical wholesalers/suppliers to ensure patient safety, regulatory compliance, and continuous improvement are at the centre of everything we do.
Will
- Serve as the second point of intake for product‑quality complaints relating to dispensed commercial medicines and non‑sterile compounded (Article 10 "specials") preparations, logging each complaint accurately and promptly in the complaint management system.
- Support the Superintendent Pharmacist in triaging incoming complaints to determine severity, patient safety impact, and whether escalation (e.g., potential recall, MHRA Yellow Card, or Defective Medicines Report Centre notification) is required.
- Lead and/or support end‑to‑end complaint investigations, including root cause analysis, batch/lot traceability, retained sample review, where applicable, and liaison with the originating pharmaceutical supplier or wholesaler where the complaint concerns a commercially sourced product.
- Support complaint investigations specific to non‑sterile compounded preparations, ensuring alignment with MHRA guidance…
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