Clinical Applications Specialist - Computed Tomography​/Diagnostic X-Ray; Field​/QC)

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Clinical Applications Specialist - Computed Tomography/Diagnostic X-Ray (Field: ON/QC)

As a Clinical Applications Specialist, you will combine your interpersonal, clinical, and sales skills with our robust learning and development programs and commitment to on-the-job training to support pre-sales and customer education for Philips Computed Tomography (CT) and Diagnostic X-Ray (DXR) products.

Your role:

• Utilizing exceptional organization and customer service skills to provide pre-sales support and deliver post-sales application training, serving as the primary liaison for customers and internal stakeholders during multiple phases of the sales and implementation processes.
• Scheduling and delivering onsite applications trainings, go-lives, and ongoing support to end user clinicians on the effective and efficient use of Philips products, according to guidelines, proactive training plans, and/or workflow analysis. Assisting sales account teams with customer presentations, demonstrations, trials, site visits, trade show support, and education events, specifically focused on clinical and technical components. Confirming the product and/or solution is ready for use;
  
  performing clinical configurations and set-up, as required.
• Fostering excellent customer experiences and strong business relationships to understand needs and business drivers to develop training solutions for pre-sales, installation, and post-installation support.
• Facilitating the resolution of customer issues by leveraging a One Philips approach with the sales and services teams, following escalation and feedback processes. Collaborating on: business priorities, new product introductions, business unit related projects, clinical/technical input for request for proposal, and configuration of quotations and orders.
• Approximately 80% national travel throughout Canada is required (this role will heavily support within Ontario). Occasional overnight stays and travel by air and/or train may be required.

You're the right fit if:

• You’ve acquired 5+ years of experience as a CT Technologist or a Medical Radiation Technologist (MRT) specializing in CT in a hospital environment. Knowledge of Philips CT and DXR equipment and applications highly preferred.
• You must be able to provide verification for current/active certification through the Canadian Association of Medical Radiation Technologists (CAMRT) or the provincial regulatory medical radiation college.
• Bilingual French and English skills, both written and verbal, are required.
• You have completed a college diploma or bachelor's degree program in a medical radiation field and specialized post-certification training.
• You’re passionate about technology and education related to patient care. Prior clinical preceptor, clinical training, adult education delivery and/or clinical sales experience is highly preferred.
• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this Clinical position.
• You must be able to:
  • Work in an office/home office and/or remote setting, as well as in a hospital/healthcare environment; adhere to requirements.
  • Work flexible hours (based on business needs).
  • Wear all required personal protective equipment.
  • May be required to comply with vendor credentialing.

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company's facilities. Field roles are most effectively done outside of the company's main facilities, generally at the customers' or suppliers' locations.

This is a field role.

About Philips

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