Client Associate

At Health Partners, we pride ourselves on being one of the UK's leading providers of occupational health and wellbeing solutions. We partner with organisations across diverse industries, helping them to support the physical and mental health of their employees.

We are seeking a proactive and highly organised Client Associate to join our onsite team in Derby on a permanent, full-time basis. This administrative role involves managing a wide range of cases from start to finish, ensuring the smooth delivery of occupational health services.

Your role will involve liaising with clients, employees, clinicians, and suppliers, as well as managing appointments, coordinating adjustments, and ensuring all recommendations are implemented effectively and efficiently.

This is a rewarding and varied role that requires excellent communication, attention to detail, and the ability to work well under pressure.

Because of the location of the site, you will need to be able to drive.

• Co-ordination and maintenance of diaries/appointments for all clinical staff.
• General admin including the uploading of clinical notes and other documentation as required.
• Taking telephone calls and answering emails.
• Meet and greet on site duties.
• Additional administrative duties for clinical staff as and when required.
• Use of multiple databases and internet systems for recording of stats.
• Releasing of medical reports to patients and clients following GDPR guidelines.
• Communicating with GP/Specialists.
• Liaising with various parties to progress cases efficiently and flagging any issues to team leaders.
• Referring patients to third parties for treatment / assessments
• Working with the Health Surveillance team when required.

We are looking for a self-motivated and detail-oriented individual with excellent communication and interpersonal skills, strong IT proficiency (including Word, Excel, PowerPoint, and Outlook), and the ability to manage tasks with a high level of professionalism.

You should have strong organisational abilities, excellent time management, and the capacity to prioritise a varied workload effectively. Good customer service skills and the ability to work both independently and as part of a team are essential.

If you are proactive, adaptable, and committed to maintaining high standards, we will love to hear from you.

37.5 hours per week, Monday to Friday (8am-4pm)

Hybrid to our client site in Derby with one day per week working from home.

£24,784.50 per annum.

We value the people who work with us and our rewards package is reviewed regularly to reflect this.

• Competitive annual salary dependent on qualifications and experience
• Contributory pension scheme up to 6%
• Life assurance
• Starting on 25 days annual leave plus bank holidays, increasing with length of service
• Have a day off for your birthday
• Discounted gym membership
• Health cashback plan

Health Partners are committed to transforming the way health and wellbeing services are delivered in the UK. As one of the UK's leading providers of occupational health and wellbeing solutions, we work with organisations across a wide range of industries to support the physical and mental health of their employees. Our mission is simple: to empower people to lead healthier, happier, and more productive lives.

With a strong focus on innovation and excellence, Health Partners combines clinical expertise with a personal, compassionate approach. Our multidisciplinary team of healthcare professionals, including occupational health advisors, physicians, physiotherapists, and counsellors, delivers tailored, evidence-based solutions designed to meet the unique needs of our clients and their workforce.

We…