CCA Clinical Administrative Lead-Part Time-Overnight

Job Title

CCA Clinical/Admin Lead

This position is Part Time Remote must be in the New Jersey area (South). Will work 12:00AM to 8:00AM. The CCA Clinical/Admin lead will provide remote/in person MA support to provide vitals, assist with patients' questions, ordering bloodwork script for clinicians. Responsible for maintaining EHR database, registration of patients, printing/uploading documents for visits and ensuring patient completes them. After visit ensure scanning and uploading of documents into the EHR program as needed.

This role is a remote position, however, could require in person depending upon departmental need. The Clinical Administrative Lead handles all Cooper 365 phone matters. This position will be responsible for providing both remote check-in/out and MA services in the Cooper
365 model. This role requires ALL recertifications, referrals, and prior authorizations to be completed in a timely manner. Processing record requests through MRO processing all new patient contracts and questions as needed.

Provides customer service while interacting with patients, referring to offices, and team members over the phone, TH, or via electronic communication. Work with clinicians and patients to schedule appointments. Must have efficient analytical skills, and computer literacy to manage tasks well. Strong medical terminology and EHR. Liaison for the clinicians and work directly with patients to schedule appointments, check-in/out administrative duties as assigned.

Provide MA support to include vital screening, requests when needed. Responsible for maintaining EHR database, confirming appointments, printing documents for visits and ensuring patient completes them. Resolve conflicts in the best possible manner and handle phone calls accordingly. Responsible for providing both check-in/out and MA services. The Administrative Clinical Lead handles all Cooper 365 phone matters. ALL recertifications, referrals, and prior authorizations to be completed.

Develop the processes to run and manage efficiently. Resolve conflicts in the best possible manner. Should also demonstrate leadership and team-building skills. Obtain and verify personal, demographic, and financial information for each patient and enter all necessary information into the practice management system. Delivers an exceptional experience to patients, customers and physicians/clinicians in a consistent and timely manner. Oversee all scanning of documents, CDL physicals, and management of medication samples.

Processing all new patient contracts and questions. Responsible to ensure all paperwork is aligned to make sure collections are consistent in terms of monthly/semi-annually, and/or annually based on agreements. Excellent escalation skills in handling customer complaints independently and assist clinicians with patient escalations. All other duties as assigned.

High School Diploma

Medical Assistant Certification Required BLS American Heart Association

USD $23.00

USD $37.00