Out-of- Community Health Navigator

The following content displays a map of the jobs location
- Bath

Job Reference HCRGCG/TP/158870/20686

Number of Positions:

3

Contract Type:

Permanent
- Full Time

Weekly contracted hours:

36

Location:

Bath

Closing Date:

07/10/2026

Job Category:

Service type:

HCRG
- Admin & Booking

Business Unit:

HCRG - BSW
- Community Services

Make a Real Difference During the Moments That Matter Most

Location: St Martin’s Hospital, Bath
Hours: Night Shifts (8:00pm - 8:00am)

Join our friendly and dedicated Out-of-Hours Community Health Navigation Team
, where every shift brings new challenges and opportunities to make a real difference.

As a Community Health Navigator
, you will be the first point of contact for patients, healthcare professionals, visitors, and partner organisations, providing a professional, compassionate , and efficient service. Working in a fast-paced environment, you'll play a vital role in helping people access the right support at the right time while ensuring effective communication across community and hospital services .

This is a rewarding opportunity for someone with excellent communication and customer service skills who enjoys working as part of a supportive team and thrives under pressure .

There is the opportunity for flexible home working once you are fully confident in the role
.

• A friendly, supportive , and dynamic team environment
• Basic rate +33% for Saturdays and weekdays between 8pm-6am
• Basic rate +50% for Sundays and Public Holidays

• Acting as the professional, welcoming first point of contact for all incoming calls.
• Managing enquiries efficiently and entering accurate patient information into clinical systems.
• Assessing the urgency of requests and ensuring timely, appropriate responses.
• Handling Major Incident alerts by contacting key personnel and accurately recording actions taken.
• Communicating with external partners to support seamless coordination of care.
• Using switchboard and IT systems confidently while providing essential administrative support .
• Monitoring fire alarms, CCTV, and security systems to help maintain a safe environment.

As an Out‑of‑Hours Community Health Navigator
, you’ll be part of our valued team based at St Martins Hospital, Bath, BA2 5RP
. You will feel valued within HCRG Care Group, receiving access to exclusive rewards and benefits including:

• A salary of £25,500 - £27,098 FTE with access to our group pension
• Free tea, coffeeand milk at your base location
• Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
• Access to your wages as you earn them to help cover life’s emergencies and avoid overdraft fees or high interest rates
• Online and face to face help with your mental and physical wellbeing – from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
• Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our ‘Outstanding’ learning and development team, The Learning Enterprise
• An open, just culture where you’re encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care – backed up by at least £100,000 of ring fenced innovation funding each year

We change lives by transforming health and care.

Established in 2006, we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on…