Assisted Technology Emergency Response Officer

About the job Assisted Technology Emergency Response Officer

Post title:
Assisted Technology Emergency Response Officers

Service area:
Fairer Together

Reports to:

Assisted Technology Team Leader

Your team:
Assisted Technology Team

Number of supervises: 0

We're determined to make Islington fairer. To create a place where everyone, whatever their background, has the opportunity to reach their potential and enjoy a good quality of life.

We also have an ambitious goal to be the best council in the countrywith every employee clear about the part they play and inspired, focused and supported to give their very best.

We want to build an organisation where employees feel valued, inspired and empowered to help us achieve our goals and provide the best services possible to our residents.

Be Islington is about setting a clear challenge about what it means to be an Islington employee and sets the standard for every new recruit.

We ask our employees to Be Islington playing their part in working together for a fairer borough and to always be collaborative, be ambitious, be resourceful, and be empowering (CARE).

Our aspiration is to create a service which mainstreams Assistive Technology and encourages our practitioners to consider it as part of the first offer; supporting Islington residents to live more independent lives within their own homes.

The core vision of the Assisted Technology Emergency Response Officers will be to deliver an early intervention and prevention offer which puts service users at the centre of every step of the journey, from referral through to installation, monitoring and response.

The service model is a home-based assessment and installation in one visit (co-ordinated with social care, and where appropriate, health practitioners), in order to observe issues of concern in the home that may pose risks which were not identified as part of the original referral.

The aim of the service is to maximise the choice and control for the service user and ensure that care practitioners remain responsible for their professional social care assessment of risk and specifying the desired outcome.

The Assisted Technology Emergency Response Officers will be integral in delivering a seamless service, which enables Islington residents to live more independent lives.

The Assisted Technology Emergency Response Officers will administer referrals and carry out home assessments and installations ensuring residents are at the heart of everything we do.

Assisted Technology Emergency Response Officers will be required to work flexibly among all areas of work of the Assisted Technology Team.

Build strong working relationships with colleagues, Adult Social Care, service referrers and health practitioners in order to gain their full involvement in all stages of service delivery using strong interpersonal skills in order to negotiate and influence priorities and also to resolve conflicts where necessary.

Work in a consultative manner with multiple stakeholder groups, internal and external to the organisation. This role will also be integral to the delivery of the Resident Experience Programme and its objectives.

Principal accountabilities

Create and maintain a high performance culture with a focus on quality and strengths based approach conversations throughout the promotion of the Assisted Technology triage approach.

Adhere to, all appropriate corporate and local policies required while employed by Islington Council/Access Islington

Work productively and collaboratively with other Assisted Technology Team colleagues to ensure that performance is optimised and meets the needs of the local people, families and communities.

Attend, fully partake and contribute to meetings relating to operational delivery of the Assisted Technology Team.

Providing advice and guidance on the range of services and processes delivered by the Assisted Technology Team

Assistive Technology Assessment

• Conduct personalised and holistic in the home Assistive Technology assessments and equipment installations as outlined in the service operating procedure
• Ensure that Assistive Technology assessments are person-centred and based on the needs and desired outcomes of the resident
• Use all available information on the needs of the person (referral form, environment, views of the user and family) to make informed, professional decisions about the most appropriate Assistive Technology solutions to achieve the desired outcomes
• Work with social workers,…