Patient Pathway Assistant

Following a review of the role against the current Home Office sponsorship requirements, it has been determined that this role does not satisfy the relevant eligibility requirements for sponsorship and therefore we are NOT in a position to offer sponsorship for this vacancy. Candidates applying for this role must therefore have the right to work in the UK without the need for employer sponsored immigration status.

An exciting opportunity has become available for highly motivated and professional individuals to join the Royal National Orthopaedic Hospital as Patient Pathway Assistants within our Prosthetic Rehabilitation Unit and Orthotics Department. In this pivotal role, you will provide essential administrative and clerical support to two dynamic, multidisciplinary teams comprising Consultants, Therapists, Prosthetists, and Orthotists. Your contribution will help ensure the smooth delivery of patient care and operational excellence across both departments.

Successful candidates will be based in either the Orthotics Department or the Prosthetic Rehabilitation Unit, with a shared responsibility to support one another and maintain continuity of service at all times.

• Coordinating and scheduling patient appointments
• Responding to patient queries with professionalism and empathy
• Accurately recording and validating activity using PAS systems
• Managing the handling and dispatch of goods
• Liaising effectively with internal stakeholders to support clinical operations

• We are seeking proactive, well-organised, and enthusiastic individuals who thrive in a fast-paced environment and enjoy working collaboratively with a diverse range of healthcare professionals. Strong interpersonal and IT skills are essential, along with a commitment to delivering outstanding service.

This role offers the opportunity to work collaboratively with the Patient Pathway Coordinators within the Prosthetics and Orthotics team, contributing to a supportive and forward-thinking environment. We are committed to nurturing professional development, with tailored training and regular shared learning sessions that foster growth, innovation, and excellence across the department. The Royal National Orthopaedic Hospital NHS Trust (RNOH) is the largest orthopaedic hospital in the UK, and is regarded as a leader in the field of orthopaedics both in the UK and world-wide.

The RNOH provides a comprehensive range of neuro-musculoskeletal health care, ranging from acute spinal injury or complex bone tumour to orthopaedic medicine and specialist rehabilitation. This broad range of services is unique within the NHS. As a national centre of excellence, the RNOH treats patients from across the country, many of whom are referred by other hospital consultants for second opinions or for treatment of complex or rare conditions.

Patients benefit from a team of highly specialised consultants, many of whom are nationally and internationally recognised for their expertise and experience. Consultants are supported in their work by nurses, therapists and other specialist clinical staff who are trained experts in their particular fields of orthopaedic care.

This role will primarily be focussed on supporting the Clinical Team within Prosthetics and Orthotics. Duties will include:

• printing and sending of correspondence
• chasing results
• cashin up clinics
• managing the shared department inbox
• fully utilising clinics
• recording and validating activity on PAS systems
• liaising with internal stakeholders

Good understanding of the 18 weeks referral to treatment (RTT) standard and waiting list management experience is desirable.