Remote Patient Support Coordinator

Position: Remote Patient Support Coordinator at Sailor Health
Join Sailor Health as a Patient Support Coordinator, providing essential guidance to older adults in their post-intake journey. This remote position ensures every patient feels valued and understood while addressing their needs with a personal touch.

As a full-time remote Patient Support Coordinator, you will assist patients by answering queries, managing scheduling changes, and troubleshooting issues.

Your role is to foster a seamless experience, ensuring patients feel cared for throughout their mental health journey. This position thrives on empathy, organization, and a commitment to supporting older adults in accessing quality care.

Key Responsibilities:

• Provide post-intake support via phone, email, and text

• Address scheduling changes and billing inquiries swiftly

• Troubleshoot patient issues using various tech platforms

• Maintain a warm and professional demeanor in all communications

• Ensure patients feel supported and informed at every step

Requirements:

• Excellent communication skills, clear and kind

• Detail-oriented with problem-solving abilities

• Comfortable with technology and adaptable to new tools

• Experience in healthcare or customer support roles

• Passionate about improving mental health care access for seniors

Bring your communication, problem-solving skills, and technical adaptability to support older adults at Sailor Health.