Cust Svc Support Rep-Client; remote M-TH EST and Fri EST

Remote

Labcorp is a global leader in laboratory services, providing the insights and answers that help healthcare providers, patients, researchers, pharmaceutical companies and health systems make confident decisions and improve outcomes. Through our unparalleled science, data, technology and laboratory network, we advance diagnostics, accelerate innovation and help address some of the world’s most important health challenges. As we shape the future of healthcare, we are leveraging advanced technologies, intelligent digital solutions and data-driven innovation across our operations to enhance how work gets done and deliver greater value to customers and patients.

With our global scale and deep expertise, you’ll have the opportunity to do meaningful work, grow your career and make a real impact on people’s health around the world. Together, we’re improving health and improving lives.

Labcorp is a global leader in diagnostic testing and drug development solutions, helping healthcare providers, researchers, and patients make informed decisions that advance care. Join us in our mission to improve health and improve lives.

Labcorp is seeking a Client Customer Service Support Representative within the Revenue Cycle Management Division to join our team!

Work Schedule:

Monday-Thursday 9 AM to 6 PM EST, Friday 8 AM to 5 PM EST

• Manage inbound and outbound calls in a timely manner averaging 50-60 calls per day
• Follow approved standard operating procedures (SOP’s) to update and provide necessary information to resolve denied claims
• Evaluate current policies and SOP’s and give recommendations for process improvements
• Handle sensitive information in a confidential manner
• Reading and understanding of explanation of benefits or correspondence
• Document all accounts ensuring guidelines and regulations are followed
• Communicate via telephone with a physician, insurance company and patients

• High School Diploma or GED equivalent
• 1 year or more Customer Service experience

• 1 year or more high volume call experience
• 1 year or more healthcare or medical experience

• Strong phone and verbal communication skills along with active listening skills
• Ability to meet deadlines and exercise critical thinking skills
• Utilize tools to verify eligibility, claim status and/or to obtain better billing information