Patient Services Specialist, Western

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas.

Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

The Patient Services Specialist plays a key role in supporting patients, healthcare providers, and payers by coordinating administrative and reimbursement-related activities for Patient Support Programs. In this role, you will work directly with patients, physician offices, private insurers, and provincial drug plans to help facilitate access to prescribed therapies. Your focus will be on ensuring complete and accurate documentation, expediting reimbursement decisions where possible, and delivering a positive, professional patient experience.

This position is ideal for candidates who enjoy patient-facing administrative work, problem-solving, and collaborating with multiple healthcare stakeholders.

This is a full-time, fully remote position for candidates residing in Western Canada (British Columbia, Alberta, Saskatchewan, or Manitoba). Shifts are scheduled within program operating hours of 8:00 a.m. to 8:00 p.m. EST.

• Serve as a primary point of contact for patients, insurers, and physician offices regarding reimbursement and patient support documentation.
• Collect, review, and submit reimbursement forms to private and provincial drug plans.
• Follow up with insurers and agencies to obtain coverage decisions and provide timely status updates.
• Maintain accurate case notes, documentation, and patient records within program databases.
• Escalate complex cases or issues outside program scope in accordance with established procedures.
• Provide reimbursement status updates and program information to healthcare professionals.
• Support patient follow-up activities on behalf of physician offices to promote continuity of therapy.
• Respond to inbound inquiries and conduct outbound outreach via phone, email, and fax.
• Accurately document and report Adverse Events in accordance with program and regulatory requirements.
• Meet established service levels, quality standards, and performance metrics.
• Participate in process improvement, quality initiatives, and ongoing training activities.

High school diploma or equivalent combination of education and experience.

• 3+ years of experience in patient services, healthcare administration, reimbursement support, customer service, or a call center environment.
• Strong verbal and written communication skills in English.
• Experience interacting directly with patients, customers, or healthcare professionals.
• Strong administrative, documentation, and data-entry skills.
• Proven ability to manage multiple priorities while adhering to deadlines and service standards.

Experience working in Patient Support Programs (PSPs), reimbursement support, specialty pharmacy, or healthcare navigation services.

• Knowledge of Canadian private and public drug reimbursement processes.
• Previous experience within the healthcare, insurance, pharmaceutical, or biotech industries.
• Experience working in a remote, virtual, or phone-based environment.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and case management systems.
• Strong attention to detail and the ability to manage sensitive patient situations with professionalism and empathy.