Client Associate; Psych Health

At Health Partners, we pride ourselves on being one of the UK's leading providers of occupational health and wellbeing solutions. We partner with organisations across diverse industries, helping them to support the physical and mental health of their employees.

Please note that the closing date for this vacancy is subject to change and the advert may close earlier if sufficient applications are received. We encourage early applications to avoid disappointment.

JOB
7285

Role Outline

As a
Client Associate
you will be working as an administrator and be part of the
Psych Health team, managing occupational health cases on a daily basis across the organisation. You will be the backbone of our business, ensuring the smooth running of our psych health services. Your role is crucial in supporting our patients, clients, clinicians, and wider team through administrative excellence.

What You'll Be Doing:

• Answering phone calls, making outbound calls using a cloud-based telephony system which records calls for training and quality purposes.
• Booking and managing appointments for patients.
• Efficiently managing email correspondence and responding promptly to enquiries
• Reviewing, proof reading and releasing reports
• Invoicing and closing cases
• Reviewing cases, chasing updates and gathering information and if required, escalating complex cases, complaints or those that are progressing slowly to relevant colleagues.
• Liaising with internal colleagues, clients, their employees, and 3rd parties (including GPs) via telephone, email and letter.
• Co-ordinating and maintaining diaries and appointments for all clinical staff ensuring maximum utilisation.

What We Are Looking For:

We are seeking a candidate who can confidently work remotely while adhering to GDPR guidelines and the company's policies to ensure the protection of sensitive and personal information, in line with legal, regulatory, ethical, and best practice standards.

You should have excellent verbal and written communication skills, strong organisational abilities, and attention to detail. To multitask and work well under pressure is essential, as is proficiency in IT systems, including Outlook, Word, and Excel. Familiarity with Office 365 and experience working in an Occupational Health or similar environment would be advantageous. You should also demonstrate a proactive approach, the ability to use your initiative, and a commitment to maintaining confidentiality and professionalism.

This role requires exceptional customer service skills, as you will play a vital role in helping our clients achieve their goals, all while embodying the company's
CORE Values:
Caring Matters, One Team, Great Relationships, and Excellence at All Times.

To be successful in this role, you must possess the necessary skills and experience, as well as have access to a suitable, quiet workspace.

The role is full-time 37.5 hours per week, 7.5hours per day, where you will be expected to work during the core hours of 8.00am and 6.00pm Monday to Friday.

Remote working from home within the UK

Please note we are only able to accept applications for those who reside in the UK for this remote vacancy.

Working overseas is not permitted and all applicants must ensure they are able to legally work and reside in the UK during standard working hours.

Any applications from individuals who are not able to meet these requirements will unfortunately not be considered.

This is a fully remote position, offering a set salary of £24,784.50 per annum.

We value the people who work with us and our rewards package is reviewed regularly to reflect this. Our current benefits package is:

• Competitive annual salary dependent on qualifications and experience
• Contributory pension scheme up to 6%
• Life assurance
• Starting on 25 days annual leave plus bank holidays, increasing with length of service
• Have a day off for your Birthday (non-contractual benefit)
• Discounted gym membership
• Health cashback plan

Health Partners are committed to transforming the way health and wellbeing services are delivered in the UK. As one of the UK's leading providers of occupational health and wellbeing solutions, we work with organisations across a wide range of industries to support the physical and mental health of their employees. Our mission is simple: to empower people to lead healthier, happier, and more productive lives.

With a strong focus on innovation and excellence, Health Partners combines clinical expertise…