Customer Service Representative - Scheduling

Respiratory Therapist Customer Service Representative

This employee serves as a contact between Respiratory Therapists and patients, scheduling appointments, managing cancelations, and working closely with the Respiratory Therapist, finding the best solutions and/or alternatives for all involved.

Actively participates in the training of all Customer Service personnel, including new hires

Answer phone calls and emails

Make outbound phone calls to schedule patients' appointments including making reminder appointment calls

Coordinate with Respiratory Therapist about schedules, patients, and any changes

Resolve scheduling conflicts as they occur

Deletes, corrects, or re-enters patient information in customer accounts and software as deemed necessary

Manage both inbound and outbound phone calls positively and professionally including communicating with both patients and internal staff

Carry out oral and written instructions

Enter patient and medical information using company software

Work both independently and as part of a team

Time-management and organizational skills necessary to effectively manage multiple expectations in a fast-paced environment

Exceptional interpersonal and active-listening skills, as well as the ability to prioritize issues and respond accordingly

Knowledge of scheduling and basic computer skills are preferred

Must be local to Clearwater FL home office

High school diploma or general education degree (GED); related experience and/or training; or equivalent combination of education and experience

Clerical or administrative experience a plus

Knowledge of health care terminology helpful

Basic computer program knowledge