Remote Addiction and Mental Health Worker, Reach

Position: Remote Addiction and Mental Health Worker, Reach Out
Addiction and Mental Health Worker, Reach Out
Direct Service – (OPSEU)
Part-time, Contract (End date March 31, 2027)
London, Ontario (London Zone)
– Final date to receive applications:
July 20, 2025 –

We believe that the path to success involves bringing others with you.

As a member of our Reach Out/988 team, you’ll support individuals through phone, text and webchat who are struggling with their mental health and/or addictions to feel the same sense of belonging, connection and safety that everyone in our community deserves. 9-8-8 is Canada’s first nation-wide support specifically for suicide prevention and emotional distress. This new service will be available 24/7/365 and accessible to everyone from coast to coast to coast.

Our Reach Out/988 team is dedicated to meeting every connection with empathy, acceptance and radical genuineness.

Successful candidates must have a Police Vulnerable Sector Check completed in the last six months. Interested applicants who reside in the City of London and are in need of a Police Vulnerable Sector Check (PVSC) are encouraged to apply for one as soon as possible as PVSCs in the City of London are currently taking approximately 3weeks to be processed and offers of employment cannot be made without receipt of a PVSC.

Consider revitalizing your career and making a difference in your community by joining our team!

WHAT WE’RE OFFERING:

What you’ll be making –  Starting rate for this role is $27.14 per hour (Level 1 – Direct Service), with a wage differential, based on regulation ( $30.01 per hour for Level 1 – Direct Service, Regulated):

Successful candidates who are registered with one of the designated professional colleges (e.g. OCSWSSW, CNO, COTO, CRPO, CPSO, or CPO) will receive the wage differential for regulation

Successful external applicants will start at Level 1, with grid progression based on seniority up to Level 8 ($34.41 per hour for non-regulated, and $37.26 per hour for regulated)

For internal applicants, grid level placement will occur as per the Collective Agreement

When you’ll work  – 17.5 hours per bi-weekly period, to be scheduled every other weekend

Your pension plan  – Eligible for immediate enrolment in in the Healthcare of Ontario Pension Plan (HOOPP)

HOW YOU WILLBE MAKINGA DIFFERENCE:

Establish a therapeutic relationship to maximize the benefits of engagement between the staff person and the client

Operate from a trauma and violence informed perspective

Complete mental health assessments based on theory of crisis management including rapid response, risk assessment, de-escalation, stabilization, and referral to determine client needs and level of risk

Assess social and environmental factors impacting the client

Assess the adequacy of resources/supports currently available to the client

Identify risk factors related to the safety of both the client and staff members as well as relapse

Assess barriers to successful community living (e.g. treatment options, transportation, finances, etc.)

Ensure assessment incorporates cultural and ethnic factors

Identify areas requiring additional assessment

Warm transfer callers to local crisis response teams, Support Line and other partners as defined by program protocols

Engage Emergency services when it is determined that additional intervention is required

Information and Referrals:

Provide prompt, accurate, empathetic verbal / text / web chat responses to requests for information about the availability of services for mental health and/or addiction services to clients, their family members and friends, as well as health and social service professionals

Provide health teaching and information regarding a variety of coping techniques & strategies

Provide information regarding resources found within both the broader…