Bilingual Counsellor, Remote Outside QC & ONT

Position: Bilingual Counsellor, Remote - Full-Time - Outside QC & ONT
Part Time CA
13 days ago

Requisition

Salary: $31.99 Annually

Job title
Counsellor

Department
Clinical Service

Reports to
Manager, People and Clinical Performance

Hourly wage:
31.99$ / hour

Job type
Full-Time

Shift
RNO-1004-FTB
364

Shift Schedule
RNO-1004-FTB
364 - 36 average weekly paid hours

Week 1:
Sunday, Monday, Tuesday and Wednesday from 18:00 to 04:00 ET

Week 2:
Sunday, Monday, Tuesday and Wednesday from 18:00 to 04:00 ET

Location
Remote – Open exclusively to candidates residing outside the province of Quebec and Ontario

Training Schedule
Monday November 30 to Thursday December 3 from 16:00 to 00:00 ET

and

Monday December 7 to Thursday December 10 from 16:00 to 00:00 ET

Posting period
Expires on October 5th 2026

The opportunity
Are you motivated by the chance to help ensure all young people in Canada can access mental health support and Feel Out Loud? Kids Help Phone (KHP) is Canada’s Unlock The Hope Youth Charity. We’re the first and Canada's only national 24/7, free, confidential, and multilingual e-mental health service for youth and a global leader in innovation for youth and their well-being.

As a KHP counsellor, you will provide single session solution focused support to young people via anonymous phone and live chat. Sessions are offered on a first come first serve basis. You will be supporting young people with a variety of concerns such as mental health anxiety, depression, family and relationships, school challenges and suicide. Support is provided through a person-centered approach and aligned with counselling best practices.

The responsibilities

Ability to support youth via phone and live chat based counselling services, moving between modalities on every shift.

Strong risk assessment and safety planning skills pertaining to youth risk and safety:
Child Welfare, Suicide and Self-Injury, Substance Abuse, Threats against Others etc.

Ability to work independently and have sound judgement on situations that require escalation to management.

A strong work ethic, professionalism, and the ability to maintain boundaries, especially when addressing challenging calls that may involve individuals displaying strong emotions, including anger.

Reflexive practice; empowering and strengths-based, client-centered approach; non-judgmental; strong, professional boundaries; recognition of and advocate for service users’ autonomy in their journey; commitment to diversity, inclusion, equity and accessibility; ability to adapt to changing client needs.

The ability to communicate with empathy, curiosity and professionalism.

The ability to merge your own personality and counselling style with Kids Help Phone’s clinical model.

Active engagement in individual supervision, group supervision, clinical consultations, coaching, in-service training, team meetings, and other scheduled activities.

Participation in a positive workplace culture by engaging respectfully and collaboratively with colleagues while embodying Kids Help Phone’s values (Courageous, Collaborative, Innovative, Resilient, Trustworthy).

Ability to work in a high energy and dynamic environment.

The qualifications

Bachelor’s or master’s degree or diploma in social services (Social Work, Counselling, Psychology, Sexology, Child and Youth Care, etc.) or equivalent with experience in crisis work and counselling.

A minimum of 1-2 years experience in crisis intervention and/or counselling, including solid risk assessment and safety planning skills (practicum/placement experience is considered);

Outstanding communication skills in English (spoken and written) as well as French (for bilingual positions);

Sound knowledge of various national and provincial legislation related to youth at risk including making decisions regarding appropriate and relevant referrals to community…