Adults Financial Assessment and Income Assistant

This permanent, part-time position has a starting salary of £15,829 per annum, based on a 18-hour working week (FTE £31,659)

A great opportunity has arisen with the Financial Assessment and Income Collection Team for Assessment and Income Assistants.

The team is located in the East of the county. Your preferred location can be discussed at interview.

This role is open to hybrid working and as a team we split our time between collaborating with colleagues in the office for two days per week (more frequently during training and induction period) and working from home.

Our Offer to You

26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service
Option to buy up to 10 days of additional annual leave
A generous local government salary related pension
Up to 5 days of carer's leave and 2 paid volunteering days per year
Paternity, adoption and dependents leave
An Employee Assistance Programme (EAP) to support health and wellbeing
Learning and development hub where you can access a wealth of resources
Wellbeing and lifestyle discounts including gym, travel, and shopping
A chance to make a real difference to the lives of our residents

About the Role

This role sits within the Financial Assessment & Income Collections service, which is part of the Adults, Wellbeing and Health Partnerships Directorate. The team play a critical role in providing advice and information to service users in relation to welfare benefits entitlement, the council's charging policy and making payment for social care services, generally through direct telephone contact or face to face.

Your key responsibilities as an Assessment and Income Assistant will include:

responsibility for explaining the paying for care process to individuals or their representatives, ensuring that the conversation is clearly communicated and fully documented.
booking appointments and notifying both officers and individuals, making sure that all necessary information is provided and accurately recorded.
expectation to resolve queries and work collaboratively with both internal and external customers to help them understand the assessment process, thereby ensuring a positive experience.

supporting residents in using the council's online financial assessment and payment tools.
actively identifying any barriers that may prevent residents from making regular payments towards their social care charges. Your Application

In order to be considered for shortlisting, your application will clearly evidence the following skills and align with