Acute Intake Manager - West Region - Remote Job Maricopa Arizona USA,Healthcare

Improve the lives of others while Caring. Connecting. Growing together.

Job Description
- Acute Intake Manager
- West Region
- Remote (2393623)

Acute Intake Manager
- West Region
- Remote - 2393623

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities.

Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

The Acute Intake Manager provides operational leadership for the Acute Intake team and is accountable for timely patient access, referral progression, prior authorization oversight, patient onboarding, workforce performance, quality, and cross-functional execution. The role drives a consistent, accountable patient journey while advancing workflow simplification, technology adoption, and continuous improvement.

A successful Acute Intake Manager is a patient-centered, data-informed leader who builds accountable teams, removes barriers to treatment, strengthens cross-functional partnerships, and improves the reliability of the patient journey. The role balances employee development, operational performance, compliance, continuity of care, and sustainable process improvement.

Schedule:

Anytime between 7am-7pm but preferred is 10:30am-7pm CST.

You'll enjoy the flexibility to work remotely
* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

Lead daily Acute Intake operations, including referral prioritization, workload balancing, staffing coverage, and start-of-care readiness
Provide direct leadership to supervisors and/or Intake Coordinators through hiring, onboarding, coaching, performance management, and development
Monitor referral aging, authorization progress, onboarding status, and barriers to care; ensure timely escalation and resolution of complex cases
Partner with Prior Authorization, Pharmacy, Nursing, Sales, Revenue Cycle, Clinical Liaisons, providers, and payer partners to advance referrals and reduce avoidable delays or cancellations
Ensure accurate, timely documentation and adherence to HIPAA, company policies, departmental SOPs, quality standards, and applicable regulatory requirements
Use operational reporting to identify trends, manage capacity, improve accountability, and support leadership decisions
Lead root cause analysis, corrective actions, workflow redesign, automation, and other process-improvement efforts supporting patient access and continuity of care
Serve as the operational subject matter expert for Chronic Intake and represent the function in leadership forums, cross-functional initiatives, and change-management activities

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications

5+ years of healthcare operations, infusion, specialty pharmacy, intake, patient access, reimbursement, or related experience
2+ years of leadership experience with responsibility for direct reports, team performance, or operational outcome
Proven working knowledge of referral management, benefits verification, prior authorization, payer requirements, and patient access workflows
Proven knowledge of ICD-9/10, HCPCS and CPT codes
Demonstrated solid people leadership, analytical, communication, problem-solving, and stakeholder-management skills

Preferred Qualifications

Infusion pharmacy, specialty pharmacy, home health or acute therapy intake leadership experience
Experience leading remote or multi-site teams and operational transformation initiatives
Familiarity with Care Link Cloud, CPR+, payer portals, workflow automation, and process-improvement methods
Reside in the West Coast/Moutain Time Zone

* All employees working remotely will be required to adhere to United Health Group's Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and…