Client Coordinator

Description

The Client Coordinator is responsible for working through CMS portals, processing the cases and entering into the database. They will be reviewing for eligibility.

This position is responsible for data preparation, data entry, data tracking, documentation, and filing. All duties are handled with a high degree of quality customer service and in compliance with all regulatory and company standards

Handles and responds promptly to inquiries from clients emails regarding questions, report status, concerns, or general requests for information

Utilizes appropriate systems and databases to enter client or examine information and or retrieve information as needed

Pulls medical records from clients external site and uploads into internal database

Ensure everything on the Medical Record is there and filled out properly

From there the medical record will be assigned to a reviewer to provide insight on a certain treatment or diagnosis to help the insurance company decide whether to approve or deny a claimWHAT DOES A CLIENT COORDINATOR DO?1. Process cases through CMS and client portals
- Enter, review, and verify eligibility and case information.
2. Data preparation & data entry
- Manage high‑volume documentation, filing, and data accuracy requirements.
3. Pull and upload medical records
- Retrieve records from external sites and upload into NMR’s internal database.
4. Respond to client inquiries
- Answer questions, provide case updates, address concerns, and handle status requests promptly.
5. Maintain workflow communication
- Stay in daily contact with QA teams regarding pending reports and case progress.
6. Coordinate with providers - contact physicians/clinicians to assign cases and update databases accordingly.
7. Ensure compliance
- Follow regulatory standards (HIPAA, CMS requirements), internal policies, and quality benchmarks.

data entry, medical record, insurance

data entry,medical record,insurance

- Must have reliable internet & their own private workspace
- High school diploma
- Need people who are good at data entry, communication, dependable, and computer savvy.

IDR (Independent Resolution) TEAM:
This team was created due to the No Surprises Act.

Ideally looking for someone who has an eye for detail. If someone has written up contracts before in the past - A+ candidate.

Read through documents to make sure documentation in the report is accurate

Intermediate Level

This is a Contract position based out of Rockford, IL.

The pay range for this position is $15.00 - $15.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may besubject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully remote position.

This position is anticipated to close on Sep 29, 2026.

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