Remote Patient Care Intake Representative

Job Summary: Entry Level Position. Works under direct supervision following the protocols and procedures for assessing, categorizing, and prioritizing incoming customer/patient inquiries to direct them to the appropriate resources or personnel for resolution. This role is crucial to managing call volume, ensuring efficient service delivery, and improving patient satisfaction.

Job Duties:

• Help Desk phone coverage for incoming calls, outbound calls and directing incoming calls to appropriate staff members
• Manage and assist with prescription processing as needed, when not taking patient inbound calls
• Responsible for quickly and efficiently evaluating the nature, urgency, and complexity of patient calls
• Directing calls to the correct department, team, or individual based on the assessed patient needs
• Provides resolution to customer service issues to ensure member satisfaction as needed
• Maintain and keep reasonable production as determined by supervisor
• May assist in orienting and training new employees
• Responsible for completing all mandatory and regulatory training programs
• Perform other duties as assigned

Educational Requirements:

• Minimum:
  High School Diploma or GED
• Preferred:
  Pharmacy technician or related certification

Experience:

• Experience in a customer service-related field
• Preferred: 6-12 months' experience as a pharmacy technician

Required (Mississippi Employees):

• Registered with the State of Mississippi as a Pharmacy Technician