Area Mgr, Pt Access

Job :

# Positions: 1

Job Location:

US-IN-Evansville | US-KY-Louisville

Telecommute:
Regional Remote Position

FT/PT:
Full-Time

Category:
Medical Office Professionals

With a mantra of Empowering Human Potential, Hanger, Inc. is the world’s premier provider of orthotic and prosthetic (O&P) services and products, offering the most advanced O&P solutions, clinically differentiated programs and unsurpassed customer service. Hanger’s Patient Care segment is the largest owner and operator of O&P patient care clinics nationwide. Through its Products & Services segment, Hanger distributes branded and private label O&P devices, products and components, and provides rehabilitative solutions to the broader market.

With 160 years of clinical excellence and innovation, Hanger’s vision is to lead the orthotic and prosthetic markets by providing superior patient care, outcomes, services and value. Collectively, Hanger employees touch thousands of lives each day, helping people achieve new levels of mobility and freedom.

The Area Manager, Patient Access, plays a crucial role in ensuring a smooth and efficient service experience for patients. This position is responsible for delivering exceptional customer service to patients, employees, and referral sources by supervising and managing front office activities, which may include registration, scheduling, and initial treatment coordination. The Area Manager will direct multiple Patient Access Supervisors and may oversee Patient Access Coordinators across multiple clinics, ensuring they provide a positive patient experience and handle administrative tasks effectively.

Principal Duties and Responsibilities (Essential Functions):

• Leading business operations and managing patient experience and administrative staff across multiple clinics.
• Collaborating with regional and local clinical leadership to support and enhance patient care.
• Maintaining and strengthening relationships with referrals, managed markets, payers, patients, and employees.
• Developing and implementing strategies to improve financial performance, achieve superior outcomes, enhance patient care quality, and boost employee engagement.

Oversee daily administrative operations across multiple clinics:

• Collaborate with regional and local clinical partners to address information and service needs.
• Enforce HIPAA Privacy Rules to protect and secure patient information.
• Monitor financial controls, including audits, and ensure compliance with all administrative and operational procedures.
• Review clinical documentation with consolidated teams to ensure it meets payer requirements.
• Communicate payer updates, issues, or potential concerns to the Territory Manager.
• Oversee and guide WIP management processes in coordination with Patient Care Supervisors and Clinical Leadership
• Travel to assigned clinics will be required up to 80% of time

Track and Report Clinic Expenses, Materials, and Revenue:

• Verify that disallowed sales and denial rates align with company goals.
• Ensure that operational expenses adhere to the budget.
• Assist with inventory management processes.

Build, lead, and retain a high performing administrative staff:

• Partner with Talent Acquisition to promptly fill staff vacancies with top-quality Patient Access Coordinators.
• Provide training, coaching, and development opportunities to each team member, and deliver regular performance feedback.
• Foster an engaging work environment that supports employee growth and ensures a high-quality experience for patients.
• Promote the effective use of front office systems and technology, including system conversions and the implementation of new tools to enhance work processes.

Ensure Superior Patient Outcomes and Experiences:

• Oversee…