Care Coordinator

Are you calm under pressure, organized, and passionate about helping others? We're looking for a reliable Overnight & Weekend Care Coordinator to serve as the after-hours point of contact for our home care agency.

This is a remote, on-call position perfect for someone who is responsive, an excellent communicator, and enjoys solving problems. You'll play a critical role in supporting our caregivers and clients outside of normal business hours.

• Answer incoming phone calls and text messages from caregivers, clients, and family members during evenings, overnight hours, weekends, and holidays.
• Handle caregiver call-offs and work to find replacement caregivers for open shifts.
• Communicate schedule changes with caregivers, clients, and office staff.
• Address urgent client and caregiver concerns with professionalism and empathy.
• Escalate emergencies to the appropriate supervisor when necessary.
• Document all after-hours activity accurately for the daytime office team.
• Follow agency policies and procedures while making sound independent decisions.

• Excellent communication and customer service skills.
• Strong organizational and problem-solving abilities.
• Comfortable making decisions independently.
• Ability to remain calm in fast-paced or stressful situations.
• Reliable internet connection and quiet home workspace.
• Proficient with smartphones, texting, email, and basic computer applications.
• Previous scheduling, customer service, healthcare, or home care experience is preferred but not required.

• Evenings, overnight hours, weekends, and holidays.
• Remote work from home.
• Must be dependable and available during scheduled on-call shifts.

The ideal candidate is someone who:

• Responds quickly to calls and messages.
• Is dependable and trustworthy.
• Communicates professionally with clients and caregivers.
• Enjoys helping people and finding solutions.
• Can multitask while maintaining attention to detail.

• Work remotely from home.
• Flexible part-time schedule.
• Make a meaningful difference in the lives of seniors and adults needing care.
• Supportive team environment.
• Opportunity to grow within a respected home care agency.

If you're dependable, compassionate, and thrive in a role where every shift matters, we'd love to hear from you.