Medicare Call Center Lead — Remote Operations & Compliance
Bowling Green, Warren County, Kentucky, 42101, USA
Listed on 2026-10-09
-
Healthcare
-
Customer Service/HelpDesk
Humana is seeking a Manager for the IFG Agnostic Call Center to oversee Medicare inbound and outbound calls, enrollments, and member inquiries. You will lead supervisors and agents, ensuring quality, regulatory compliance, and strong performance against SLAs.
Responsibilities include driving process improvements, coaching staff, and collaborating with Compliance and Legal teams on CMS updates. Open enrollments may require extended hours and quarterly travel.
We are seeking a motivated Medicare Call Center Lead — Remote Operations & Compliance to join Humana in Frankfort, KY, United States.
The Medicare Call Center Lead — Remote Operations & Compliance role at Humana is now open for applications in Frankfort, KY, United States.
Join us at Humana as our next Medicare Call Center Lead — Remote Operations & Compliance in Frankfort, KY, United States.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).