Centralized Intake Specialist

Panacea Health Corp is seeking a dynamic and detail-oriented Centralized Intake Specialist to join our healthcare team. In this vital role, you will serve as the first point of contact for patients and clients, managing incoming referrals and inquiries, and coordinating initial assessments with efficiency and compassion. Your energetic approach will ensure a seamless intake process, setting the tone for positive patient experiences.

The ideal candidate will possess strong communication skills, a solid understanding of Medicare requirements, and a passion for delivering exceptional customer service. This paid position offers an exciting opportunity to contribute to a well-organized healthcare environment dedicated to patient-centered care.

• Must possess a current, unencumbered, active license to practice as an RN or LPN in the state of Pennsylvania
• Proven experience in admission coordination, preferably with skilled nursing facilities
• Proficiency in Microsoft Office applications such as Word, Excel, and Outlook
• Strong knowledge of health regulation policies, medical terminology, and health insurance processes
• Experience with patient management software and electronic health records (EHR/EHR) systems
• Excellent customer service skills with the ability to communicate clearly via phone and referral correspondence
• Knowledge of medical administrative support functions including appointment scheduling and record keeping
• Familiarity with maintaining patient confidentiality according to HIPAA or relevant privacy standards

• Act as the primary point of contact for incoming referral calls, emails, and inquiries, providing friendly and professional assistance
• Collect and verify patient information accurately using electronic health records (EHR) and Point Click Care
• Screen and triage initial patient needs based on health regulation policies and medical terminology knowledge
• Schedule follow-up visits, and coordinate with skilled nursing facilities to ensure smooth patient flow
• Maintain strict confidentiality of all patient records in compliance with health privacy regulations
• Assist with verifying insurance details and supporting medical administrative support tasks
• Document all interactions thoroughly in electronic health records (EHR) systems, ensuring data accuracy and completeness

Join us in making a difference by providing outstanding intake services that enhance patient experiences from the very first contact!

Panacea Health Corp is an equal opportunity employer and complies with applicable Federal, State and Local civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, and protected veteran status.