Supervisor Remote

With 150+ locations in 17 states, Qual Derm Partners is the largest multi-state female-founded and owned dermatology network in the U.S. At Qual Derm Partners, we are united in our purpose: to educate, protect, and care for your skin. We are committed to bringing you the very best in comprehensive skin care so that you can achieve a confident, healthier, and more beautiful you!

Our mission is to educate communities and healthcare professionals about the importance of skin health; including skin cancer prevention, risk factors and how to achieve healthy skin through annual skin exams and dermatologic care. We strive to provide the latest proven, proactive and comprehensive dermatologic care to populations in the expanding geographies we serve by making high-quality skin care timelier and more accessible all while creating a rewarding work environment for our providers and employees.

This position completes tasks associated with posting, adjusting, and monitoring patient accounts receivable. Position proactively researches, identifies, and rectifies any circumstance affecting delayed submission or payment of accounts. Position communicates accounts receivable issues proactively to management to ensure compliance and accuracy. Position performs various administrative and clerical duties needed to support revenue cycle functions as needed. Position provides daily oversight and leadership to the Posting Leads and Specialists for all regions.

Position reports to the Director, Cash Management.

• Manages time to complete work in timely manner and be a team player.
• Meets productivity requirements as established by organization and external benchmarks.
• Completes posting of all payments and adjustments at the patient account level in a timely and accurate manner. Also ensures accurate month-end balancing. Responsible for ensuring all regions meet month end.
• Proactively engages other operational personnel to review and resolve issues as needed.
• Provides professional assistance for patient billing calls.
• Effectively uses billing system to document patient accounts using proper grammar, spelling, and syntax.
• Keep up-to-date with current with payer guidelines and reimbursement policies (basic knowledge).
• Maintains strict confidentiality.
• Communicates with team members in a courteous, professional, cooperative, and mature manner.
• Treats staff, physicians, visitors and patients with dignity and respect.
• Adheres to Code of Conduct and Mission & Value Statement.
• Manages day-to-day operations and procedures related to posting.
• Provides oversight for patient collections (bad debt internal and external) all regions.
• EFT/ERA set-up.
• Monitor analytics production reports
• Creates workflows for optimal productivity and efficiency.
• Primary contact for posting leads, managers, accounting, etc.
• External site management. (Alle, Care Credit, etc)
• Manages employee hiring, training, performance reviews, productivity monitoring, time off/scheduling, performance management. Provides direct oversight for all of the posting leads.
• Lead monthly team meetings.
• Participates in audit and process improvement projects.
• Maintains regular and predictable attendance.
• Performs other essential duties as assigned.
• Travels to locations as applicable.

• High school diploma or GED required; associate degree in a related field strongly preferred.
• Five years of payment-posting experience in a medical setting.
• Minimum of two years of leadership experience.
• Knowledge of third-party billing and collection requirements, including Medicare, Medicaid, and managed care.
• Extensive experience posting recoupments and reversals.
• Ability to read and interpret Explanations of Benefits (EOBs).
• Strong communication, critical-thinking,…