Integration Testing Program Specialist II

SEIU 775 Benefits Group’s mission is to improve the skills, health and stability of the caregiver workforce through innovation and high-quality benefits and programs. We intend to make caregiving a health care job of choice.

We partner with workers, employers and industry stakeholders to collectively solve workforce problems through innovation, creativity and an evidence-based approach. Together, we deliver high-quality benefits and services to support a growing caregiver workforce.

We are a nonprofit – passionate about revolutionizing the future of in-home care, and are looking for others to join our smart, collaborative and kind team.

This role requires up to 40% presence at our Downtown Seattle headquarters, as defined by the Collective Bargaining Agreement (CBA). Standard business hours Monday–Friday, 8:30 a.m.–5:00 p.m. This position will require some weekend and evenings with flex in our standard work hours.

For employees residing outside of the Seattle metropolitan area, remote work may be considered in WA.Final approval is determined through a management review process.

Full-Time, FLSA Exempt, Regular, Union

Must be able to perform tasks that may require prolonged periods of sitting or standing, with or without reasonable accommodation.

Reporting to the Director of Training Benefit Operations and Training Administration, the Integration Testing Program Specialist II serves as the operational lead for the organization's Home Care Aide testing program. This role oversees testing operations, quality assurance, compliance, and testing integrity to support the successful delivery of Washington Department of Health-approved knowledge and skills examinations.

Working closely with internal teams, regulatory partners, and stakeholders, this position drives operational excellence, continuous improvement, and program effectiveness. Through collaboration, problem-solving, and data-informed decision-making, the Integration Testing Program Specialist II helps support a skilled home care workforce and advances the organization's commitment to high-quality training and certification programs.

• Lead the administration and delivery of Washington Department of Health-approved Home Care Aide knowledge and skills examinations across the state;
• Serve as the operational owner of the Testing Integration Program, ensuring effective implementation, execution, and continuous improvement of testing operations;
• Develop, implement, and maintain scalable workflows, policies, procedures, and onboarding materials that support consistent and efficient program delivery;
• Coordinate cross-functional efforts to ensure testing operations align with organizational objectives, regulatory requirements, and learner needs;
• Ensure compliance with Washington Department of Health regulations, testing standards, exam security requirements, and testing integrity protocols;
• Lead the organization's quality assurance program, monitoring program quality, operational effectiveness, and adherence to established standards;
• Lead cross-functional projects, pilot initiatives, and process improvement efforts that enhance program performance, learner outcomes, and operational efficiency;
• Monitor testing capacity, operational performance, learner outcomes, and key program metrics to identify trends, opportunities, and areas for improvement;
• Analyze program, operational, financial, and travel-related data to support strategic decision-making and resource management
• Participate in planning, staffing structuring, forecasting, and decisions by providing data-driven recommendations;
• Develop reports,…