Medical Virtual Assistant; Medical Receptionist​/Clinical Support

Remote Full-time $10k – $12k

Daily Drop — Subscriber Perk

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Job Title:

Medical Virtual Assistant (Medical Receptionist / Clinical Support)

Position Type:
Full Time

Work Hours:

8:00 AM – 5:00 PM EST

Work Days:
Monday to Friday

Salary: $5 – $6 per hour

Job Code: S-GAF-R1

Workplace:
Remote

Preferred Candidate

Location:

Philippines

About the Role

We are seeking a Medical Virtual Assistant to support a gastroenterology clinic specializing in colonoscopies and diagnostic procedures.

The role involves managing patient communication, coordinating diagnostic documentation, and supporting clinical workflows through the clinic’s EHR system, while working closely with patients, hospitals, pharmacies, and diagnostic centers.

The ideal candidate is empathetic, professional, detail-oriented, and reliable, with the ability to manage multiple tasks in a fast-paced environment. Strong communication and responsiveness are essential.

Candidates must be adaptable to workflow changes, comfortable setting up and using required tools, and must have (or be willing to use) an iPhone for the All Worx phone system, as it works best on iPhone and is required for handling calls in this role.

Scope of Work / Responsibilities

• Convert referrals and patient inquiries into scheduled appointments through outbound calls

• Follow up with patients who were referred for consultations or procedures

• Help maintain an efficient clinic schedule by filling open appointment slots

2. Patient Call Handling

• Manage high-volume inbound clinical support calls from patients. Assist patients with questions related to test results, medication updates, prescription concerns, appointment inquiries, and general medical concerns

• Provide professional and empathetic communication, especially when assisting elderly patients

• Document all patient interactions accurately in the patient chart within the EHR system

• Coordinate diagnostic orders with hospitals, imaging centers, and diagnostic facilities

• Retrieve necessary documentation from the patient chart such as visit notes and orders for tests or procedures. Common requests may include documentation for: iImaging studies, Diagnostic tests, Hospital procedures

• Fax or send documentation to medical facilities as requested

4. Test Result Communication

• Retrieve patient test results from the EHR system

• Communicate results to patients when appropriate

• Document that results were discussed with the patient and close the related task in the chart. Examples may include colonoscopy results, lab results, and provider instructions following procedures

5. Prescription and Medication Support

• Review medication records when patients call regarding prescriptions

• Confirm whether updated prescriptions were sent to pharmacies

• Contact pharmacies when clarification is needed

• Assist with canceling outdated prescriptions when necessary

• Ensure pharmacies receive the correct medication orders

6. Patient Symptom Call Handling

• Speak with patients who call regarding symptoms or medical concerns

• Determine whether the situation requires scheduling an appointment, sending a message to the provider, or escalating urgent concerns

• Document symptoms and communication in the EHR system

• Send messages to providers through the system when appropriate

7. Missed Calls and Voicemail Follow-Up

• Manage voicemail messages converted into text through the clinic’s Clara system

• Follow up by calling patients back or sending text responses through the system

• Ensure all patient messages receive timely follow-up

Systems and Tools Used

• Clara AI texting system integrated with the EHR

Preferred Qualifications

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