Hybrid Billing Representative – Sleep – Fully Remote

Job Category: Administrative/Clerical

Requisition Number: HYBRI
002461

• Posted :
  October 5, 2026
• Full-Time
• Remote

Showing 1 location

Asheville, NC 28806, USA

Aeroflow Health – Hybrid Billing Representative – Sleep – Fully Remote Opportunity

Aeroflow Health is made up of creative and talented associates who are transforming the home medical equipment industry. Our patient-centric business model is founded on innovation through technology and cutting-edge delivery platforms. We have grown to be a leader in the home medical equipment segment of the healthcare industry, are among the fastest-growing healthcare companies in the country and recognized on Inc.

5000’s list of fastest-growing companies in the U.S.

As Aeroflow has grown, our needs to curate an amazing employee environment and experience have grown as well. We’re working hard to ensure that Aeroflow remains a premier employer in Western North Carolina by making constant improvements to our office spaces, thus better the everyday lives of the employees that work so hard to service our patients.

The Opportunity

At Aeroflow Health, the Sleep Billing Team plays a critical role in ensuring the financial sustainability of our operations. Currently composed of 20 dedicated team members, the department focuses primarily on the collection of outstanding balances from health insurance providers and patients.

We serve individuals who receive continuous positive airway pressure (CPAP), non-invasive ventilation (ASV) equipment, and related supplies through Aeroflow Sleep. Due to the specialized nature of this service line, the Sleep Billing Team is uniquely structured into three collaborative sub-teams

• Insurance Specialists – Claim submission, tracking, and reimbursement management
• Prior Authorization Team – Securing approvals to ensure access to necessary equipment

This team structure allows for a seamless and patient-focused billing experience while maintaining operational efficiency and compliance.

Your Primary Responsibilities

We are currently seeking a Hybrid Billing Representative. A Hybrid Billing Representative is typically responsible for:

• Analyzes denied insurance claims by identifying root causes & implementing resolution strategies
• Respond to patient billing inquiries with professionalism via phone and email
• Respond to internal billing inquiries with professionalism via phone and email
• Clearly explain explanation of benefits (EOBs) and coverage details to patients
• Utilize multiple systems to manage tasks and enhance workflow efficiency
• Collaborates with internal team members as well as external
• Maintain strict patient confidentiality in compliance with HIPAA regulations
• Employee has an individual responsibility for knowledge of and compliance with laws, regulations, and policies
• Compliance is a condition of employment and is considered an element of job performance
• Perform other related duties as assigned

Skills for Success

• Relentless Curiosity: Proactively seeks out opportunities for process improvements.
• Entrepreneurial: Identifies and acts on new opportunities with a willingness to take calculated risks.
• Obsession to Learn: Actively seeks out opportunities to learn and grow and identifies areas for self-improvement.
• Confidentially Humble
  :
  Freely admits knowledge gaps and seeks help from team members, and regularly solicits feedback.
• Strategic: Makes decisions and takes actions with a broader organizational impact.
• Transformative
  :
  Constantly seeks ways to improve and actively pursues growth opportunities.
• Tech-Savvy
  :
  Keeps up to date with modern technology and regularly develops and refines processes within the team.
• Commitment to People Development
  :
  Shows passion for developing…