Remote Provider Success Coordinator — Onboarding & Support
Phoenix, Maricopa County, Arizona, 85003, USA
Listed on 2026-10-09
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Healthcare
Healthcare Administration
About Seven Starling
Seven Starling is revolutionizing women's behavioral health through our clinically-validated virtual care platform. As a venture-backed, rapidly scaling startup at the forefront of maternal healthcare innovation, we've developed a groundbreaking clinical model that combines specialized therapy, peer support, and medication management to effectively treat perinatal mood disorders. Our approach delivers exceptional results— 90% of patients experience clinically significant symptom improvement.
About Seven Starling
Seven Starling is revolutionizing women's behavioral health through our clinically-validated virtual care platform. As a venture-backed, rapidly scaling startup at the forefront of maternal healthcare innovation, we've developed a groundbreaking clinical model that combines specialized therapy, peer support, and medication management to effectively treat perinatal mood disorders. Our approach delivers exceptional results— 90% of patients experience clinically significant symptom improvement.
We've established strategic partnerships with leading health plans including United Healthcare, Cigna, Blue Cross Blue Shield, and Aetna, plus a growing network of OBGYN clinics nationwide, positioning us for accelerated growth in the $50B+ women's behavioral health market.
About
The Role
We’re hiring for our Provider Support Coordinator. We're seeking a detail-oriented and empathetic Provider Success Coordinator to serve as the primary point of contact for our network of therapists and nurse practitioners. In this role, you'll guide providers through their entire journey with our organization - from their first day of onboarding through ongoing support and, when necessary, offboarding. You'll be instrumental in ensuring our providers have the resources, support, and positive experience they need to deliver exceptional mental health care to our patients.
This is a high-impact role reporting directly to Sr. Manager of Provider Operations
If you're an experienced support professional with a strong commitment to our mission, we want to hear from you. Join us in paving the way for expanded access to high-quality maternal mental healthcare!
What You'll Do
Day-to-day ticket handling and provider support
- Serve as the first point of contact for provider questions, concerns, and administrative requests via ticketing system
- Handle high-volume, repeatable ticket types accurately and consistently against documented processes
- Troubleshoot platform-related issues and coordinate with technical teams for resolution, escalating to the Senior Associate when a ticket requires deeper investigation or judgment
- Coordinate comprehensive onboarding for new therapists and nurse practitioners, ensuring all steps are completed accurately and on time
- Track onboarding milestones against defined checklists and proactively flag any delays or blockers to the Senior Associate
- Maintain accurate provider records and documentation throughout the onboarding process and across the provider lifecycle
- Handle offboarding procedures with professionalism and care when providers transition out, following established processes
- Maintain accurate and up-to-date provider records across systems including Hub Spot, Flock, and Verifiable
- Complete data entry tasks associated with provider onboarding, licensing, and credentialing workflows
- Flag data discrepancies or gaps to the Senior Associate rather than resolving independently
- Complete assigned data audits to help ensure compliance and data accuracy
- Follow documented SOPs for all recurring workflows
- Surface patterns or recurring issues to the Senior Associate and Senior Manager…
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