Bilingual Tobacco Cessation Health Coach; Remote Job Poughkeepsie New York USA,Healthcare

Position: Bilingual Tobacco Cessation Health Coach (Remote)

National Jewish Health is seeking a compassionate and motivated
Tobacco Cessation Health Coach to join our nationally recognized Tobacco Cessation Program. This fully remote role provides a meaningful opportunity to help individuals successfully quit tobacco using evidence-based strategies that have supported more than 1.5 million people nationwide.

Key Responsibilities:

Provides telephone and digital coaching using motivational interviewing techniques to support participants in quitting tobacco
Assesses readiness to change, helps participants set goals and guides them through behavior change and cessation strategies
Completes intake assessments and documents participant interactions in compliance with program guidelines and HIPAA standards
Builds rapport and maintains supportive, engaging communication to encourage ongoing participation and success
Meets performance and quality standards while participating in continuous training and professional development

National Jewish Health is the nation's leading respiratory hospital and a pioneer in advancing prevention and personalized care. Through its Tobacco Cessation Program, the organization is improving lives at scale by empowering individuals to make lasting health changes. This role offers the flexibility of remote work, a variety of scheduling options and the opportunity to make a direct, measurable impact on public health every day.

Position

Summary

The Tobacco Cessation Health Coach provides assessment, counseling, education and behavioral intervention to tobacco users. This position directly assists tobacco users by using motivational interviewing techniques in deciding whether to make a quit attempt, obtaining and using cessation medicine and staying abstinent from tobacco. Counseling is conducted over the phone and/or through the internet with participants.

Essential Duties

Educates and coaches a diverse population of participants in quitting tobacco by following motivational interviewing techniques. Explains Health Initiatives programs to participants, builds rapport, and engages callers following guidelines, protocols and scripting.

Completes an intake questionnaire with participants to verify program eligibility. Documents participant data in compliance with HIPAA requirements, departmental standards and specific client guidelines.

Maintains friendly, confident, open, and effective communication with participants to identify program eligibility and inspire continued participation. Assists participants to help determine participant's goals, readiness to change, and supports the behavior change.

Engages in a process of continuous training, learning, and professional growth including QA scores and feedback to ensure delivery of the latest evidence-based practices, content knowledge and skills.

Maintains call center metrics and individual performance standards.

Other Duties

None

Competencies

Accountability: Accepts full responsibility for self and contribution as a team member; displays honesty and truthfulness; confronts problems quickly; displays a strong commitment to organizational success and inspires others to commit to goals; demonstrates a commitment to National Jewish Health.

Attention to Detail: Accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time. Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.

Customer Focus: Ensuring that the customer perspective is a driving force behind business decisions and activities; crafting and implementing service practices that meet customers' and own organization's needs.

Decision Making: Identifying and understanding issues, problems, and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequences.

Informing and Communicating: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.

Supervisory or Managerial Responsibility

None

Travel

None

Core Values

Be available to work as scheduled and report to work on…