Remote Supports Supervisor

Safein Home provides Remote Supports for people with intellectual and developmental disabilities and older adults. Our services combine assistive technology with trained human support available 24 hours a day, 7 days a week. This approach supports people in living more independently while remaining safe in their homes and communities. We are seeking a Supervisor to join our team for shift: 3pm - 11:30pm

Safein Home has been dedicated to supporting the rights of people to live independently and with self-determination. We understand the importance of long-term service and support for people with intellectual and developmental disabilities and older adults. As a Remote Supports Shift Supervisor, you will assign tasks to Remote Supports employees, schedule Remote Supports shifts, makes sure that Remote Supports runs smoothly, respond to the issues of Individuals under our support and their Support Circle that the Remote Supports personnel is unable to respond to, elevate issues, as necessary to Remote Supports Management, Compliance and Process Manager, Operations Management, and/or to Client Services, report ongoing issues or problems to management, and ensure that the workplace is a great, safe, and healthy place to work.

As part of making the workplace great, safe, and healthy, you will help improve and maintain the office site with respect to equipment, function, safety, and hygiene. In general, all employees are expected to strive to provide a pleasant work environment for all employees.

• Provide health and safety remote supports for adults with a wide range of intellectual and developmental disabilities, and older adults who are challenged living independently.
• Adheres to and accurately promotes all Company Policies and Procedures to all employees, including to Remote Supports employees.
• Assigns tasks to Remote Supports employees.
• Schedules Remote Supports employee hours and shifts.
• Performs and/or manages the mentoring of new Remote Supports employees.
• Ensures Remote Supports employees accurately comply with training requirements as part of their day-to-day activities.
• Ensures Remote Supports employee adherence to Policies and Procedures of all States we provide services in, as required to perform their job.
• Monitors Remote Supports employee work habits and work quality and ensures that Remote Supports duties are fulfilled properly and in accordance with the Policies and Procedures of all States we provide services in, as may be required by each State, and applicable Company Policies and Procedures.
• Provides feedback to management for performance reviews of Remote Supports employees.
• Documents any undesirable Remote Supports employee behavior and attendance, and complaints from Individuals under our support and Support Circle members.
• Keeps the Remote Supports work area clean and organized to ensure a pleasant work environment for all employees.
• During their scheduled shift, check on every Remote Supports employee working during the shift and check if everything is going well and if they have any concerns or issues that need to be addressed.
• Follow all processes and use tools specified by your Manager, such as daily to-do checklists and the execution and tracking of regularly scheduled and assigned tasks.
• Motivates Remote Supports employees for strong work performances.
• Maintains a very positive and enthusiastic demeanor with Remote Supports employees, Individuals under our support, and Support Circle members.
• Is viewed by Remote Supports employees as a valuable, knowledgeable, and high- functioning Company resource.
• Addresses and resolves complaints from Individuals under our support and Support Circle members that…