Specialty Care Navigator, Eating Disorders

Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We're building a world where getting support is simple, personal, and built around the person, so care can continue through every job, move, health plan, and life stage.
Our AI-native platform helps us deliver personalized support across self-guided tools, coaching, therapy, medication management, and specialty care. With outcomes independently validated by JAMA Network Open and the Validation Institute, Spring Health reaches more than 170 million people worldwide through leading employers, health plans, and partners.
As an AI-native company, we believe technology should expand the reach, quality, and humanity of care. Every Spring Health team member is expected to use AI tools thoughtfully, apply human judgment to AI outputs, and keep building AI fluency in ways that support their role and our mission.

Reporting to the Clinical Director of the Eating Disorder Program, the Specialty Care Navigator – Eating Disorders will provide assessment, care coordination, and clinical support for members navigating eating disorder care. This remote role is part of the Care Navigation team and plays a critical role in delivering high-touch clinical support within our innovative specialty care vertical.

Schedule:
Monday-Friday 9am-5pm PT, or equivalent in your respective time zone (i.e. 12p-8p ET, 11p-7p CT, or 10a-6p MT)

• Conduct telephonic screenings, brief interventions, and refer members to appropriate eating disorder treatment

• Apply active listening, psychoeducation, and motivational interviewing to support member goals

• Coordinate care plans and facilitate referrals within the Spring Health network

• Provide crisis management and safety planning as needed

• Maintain accurate and timely documentation within internal systems and EHR

• Collaborate with cross-functional teams (care support, provider ops, billing, etc.)

• Contribute to program development, team onboarding, and process improvements

• Timely connection of members to appropriate care

• High care conversion rate and positive clinical outcomes

• Strong member satisfaction (CSAT) and engagement

• Consistent documentation and follow-up within required time frames

• Effective collaboration across teams

Required

• Independently licensed mental health professional (LCSW, LMFT, LPC)

• 2+ years of experience working with eating disorders

• Proficiency with motivational interviewing, diagnostic assessment, and triage

• Knowledge of evidence-based treatments for ED (CBT-E, Family-Based Treatment)

• Strong communication, organizational, and tech skills

• Commitment to diversity and inclusion

Preferred

• Experience in program management or leadership

• Bilingual proficiency

• Willingness to work PST or MST hours

• Experience in working with adolescents

The target base salary range for this position is $33.33 - $42.31, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay.

Note
:
We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day  and your dependents also receive access to…