Director Patient Financial Services

Palmetto Infusion provides comprehensive ambulatory and home-based infusion services to both acute and chronically ill patients. Our centers care for people by providing patients and their families with a convenient, affordable, and safe place to receive infusion treatments. We strive for more than personal service – always delivering a warm and attentive health care experience that boosts patients’ state-of-mind, improves their health, and quality of life.

At Palmetto Infusion, we believe in creating an experience that goes beyond just a job. It's about being part of something bigger than yourself - a connected group of caretakers who work together to restore health and hope to our patients. We call it The Palmetto Experience, and we believe it's what sets us apart from other employers.

For our employees, The Palmetto Experience means we serve and support people in our purpose to restore health and hope, we build a culture of belonging and collaboration, we deliver on our promise to treat people with respect and empathy, and we strive to embrace change and search for new opportunities.

About the Role:

The Director of Patient Financial Services provides strategic leadership for patient financial responsibility operations, including patient billing, payment arrangements, collections, account resolution, financial assistance programs, and patient communications. This role is responsible for improving patient account performance, reducing patient A/R and bad debt, enhancing the patient financial experience, and ensuring patients have access to available financial resources while supporting organizational financial objectives.

The Director leads a high-performing team, drives operational excellence, and ensures compliance with applicable healthcare regulations and organizational policies.

Schedule:

Monday – Friday; 8:00 AM – 5:00 PM

Minimum Qualifications:

Experience/

Education:

• 7 years of progressive healthcare revenue cycle experience
• 3 years of leadership experience managing revenue cycle or patient financial services teams
• Bachelor's degree in Healthcare Administration, Business Administration, Finance, Accounting, or a related field

Essential Duties

• Provide strategic leadership and oversight of all patient financial services operations, including patient billing, payment arrangements, collections, account resolution, and financial assistance programs.
• Develop and implement strategies to improve patient collections, reduce patient accounts receivable, and minimize bad debt while maintaining a positive patient experience.
• Oversee patient communications, financial counseling, statement processes, and inquiry resolution to ensure clear, timely, and consistent patient engagement.
• Monitor patient account activity, analyze financial performance trends, and implement initiatives to improve payment outcomes and financial clearance.
• Collaborate with revenue cycle, intake, and payment posting teams to improve operational efficiency, payment application accuracy, and overall account resolution.
• Lead patient affordability and assistance efforts, including manufacturer copay assistance, foundation support, and internal financial assistance programs.
• Develop, implement, and maintain policies, procedures, and workflows that support revenue integrity, patient advocacy, and operational effectiveness.
• Establish and monitor key performance indicators, prepare reports, and communicate results related to patient financial performance and operational goals.
• Ensure compliance with federal, state, and local regulations, payer requirements, and organizational policies related to patient billing, collections, and financial assistance activities.
• Recruit, develop, coach, and lead a high-performing patient financial services team…