Remote Case Manager

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Professional US

3 days ago Requisition

Salary Range: $40,040.00 To $44,044.00 Annually

Hourly wage $22.00 - $24.20 ($40,040 - $44,044 a year)

Growth advancement opportunities/career ladder with the first opportunity of a 10% wage increase within 6 months to a year of hire.

• PTO – vacation (16-24 days a year based on longevity) Sick leave 12 days a year, and 13 paid holidays.
• Ability to work a 4-day schedule after 6 months on the job. Multiple work schedules available.
• Wellness program with the ability to earn an additional 3 PTO days a year.
• 401K with up to 10% employer investment.
• Heavily subsidized Health Insurance with co-pays.
• Vision and Dental insurance.
• Flexible Spending Accounts-Medical and Dependent Care.
• Monthly contribution towards dependent care. (to offset childcare costs)
• Company paid Life Insurance and Identity theft protection. (Life Lock)
• Employee Assistance Program.
• Family Medical Leave, Paid Family Leave, Military Leave, Bereavement Leave, Jury Duty Leave, Bone Marrow and Blood Donation Leave, Voting Time Leave, Election Leave, and Leaves for Crime Victims and Domestic Violence Victims.
• Employees may be eligible for the federal Public Service Loan Forgiveness program to have student loans forgiven.
• Free covered parking.
• Additional benefits available.

Job Duties:

The successful candidate will be expected to:

• Serve as primary contact for all Fiscal Intermediary related matters associated with caseload.
• Attend required internal and external job-related trainings.
• Obtain required documentation from internal/external customers and inform supervisor in a timely manner if requests for documentation are not responded to.
• Act as liaison between Participant/Designee/Circle of Support (COS) and internal SD departments to identify and resolve any issues with reimbursements and/or staffing associated with Participant budget.
• Responsible for completing audit of own caseload to ensure quality service delivery and compliance with all SD requirements. Assist each Participant/Designee/COS with implementation of plan/budget to ensure compliance with all applicable SD rules and regulations.
• Write Staff Action Plans and upload into electronic system if needed.
• Monitor monthly budget expenditures to ensure Participant does not exceed approved SD budget.
• Attend mandatory annual and semi-annual Life Plan meetings and complete required notes for file.
• Support individuals with disabilities to utilize their services and funds to live in the community.
• Communicate (primarily via phone, email or zoom) with the individuals and their support team, assisting them to utilize their budget according to OPWDD rules and regulations.
• Obtain and maintain required documentation. Review all documentation for accuracy and guidelines adherence.
• Effectively perform assigned duties in a remote work environment while maintaining productivity, responsiveness, quality standards, and compliance with Agency policies and procedures.
• Document all communications.
• Maintain confidentiality of all work-related information.

Education:

• High School diploma or equivalent required.
• College degree in Human Services or related field preferred.

Knowledge, Skills & Abilities:

• Two years’ customer service in a fast-paced work environment with one year’s experience working in an environment requiring strong attention to detail and the ability to make some decisions independently.
• At least one year’s experience in a human services organization is preferred. Strong customer service and computer skills.
• Must be proficient in Microsoft Office suite applications for preparation of documents,…