Billing Team Lead

Why join us? We’re on a mission to empower people with disabilities to do what they once did or never thought possible. As the world-leader in assistive communication solutions, we empower our customers to express themselves, connect with the world, and live richer lives. At Tobii Dynavox, you can grow your career within a dynamic, global company that has a clear, impactful purpose - with the flexibility to also do what truly matters to you outside of work.

What’s more, you’ll be part of a work culture where collaboration is the norm and individuality is welcomed. As a member of our team, you’ll have the power to make it happen. You’ll solve challenges, deliver solutions and develop new, efficient processes that make a direct impact on our customers’ lives.

This is a remote position with occasional onsite work at our corporate office as needed. Candidates must be locally based in the Pittsburgh area.

Monday–Friday, 8:00 AM–5:00 PM EST

The Billing Team Lead is responsible for overseeing the daily operations of the Billing Department. This role provides leadership, guidance, training, and support to billing specialists while ensuring accurate claim submission, timely reimbursement, regulatory compliance, and exceptional customer service. The Team Lead serves as a subject matter expert for billing processes, payer requirements, and revenue cycle management activities.

• Lead, coach, and support DME Billing Specialists to achieve departmental goals and performance expectations.
• Provide ongoing training and mentoring for new and existing team members.
• Monitor workloads and assign tasks to ensure efficient operations and timely claim processing.
• Conduct quality reviews and provide constructive feedback to improve accuracy and productivity.
• Assist management with performance evaluations, employee development plans, and staffing recommendations.
• Serve as the first point of escalation for billing-related issues and complex account resolutions.
• Promote a positive, collaborative, and customer-focused work environment.

• Oversee the submission of clean claims to Medicare, Medicaid, commercial insurance carriers, workers' compensation plans, and other payers.
• Ensure claims are processed accurately and within established billing timelines.
• Monitor and resolve claim rejections, denials, and payer edits.
• Analyze billing trends and identify opportunities for process improvement and revenue enhancement.
• Review aging accounts receivable and prioritize collection efforts to ensure initial billing is timely.
• Work with internal departments to resolve billing discrepancies and documentation issues.
• Ensure appropriate modifiers, authorization requirements, and billing practices are applied.

• Maintain compliance with Medicare, Medicaid, HIPAA, DMEPOS, and payer-specific regulations.
• Monitor changes in billing regulations and communicate updates to staff.
• Conduct routine audits to ensure billing accuracy and policy adherence.
• Assist with internal and external audits as needed.
• Support departmental quality initiatives and corrective action plans.

• Track and report key performance indicators (KPIs), including:
• Claims billed
• Clean claim rates
• Denial rates
• Accounts receivable aging
• Cash collections
• Productivity metrics
• Analyze trends and recommend workflow improvements.
• Participate in cross-functional projects to enhance billing efficiency and customer satisfaction.
• Develop and update departmental policies and procedures.

• Assist the Funded Collection manager in overseeing the daily operations related to Funded Collections.
• Act as a resource for the team;…