Dedicated Network Support Specialist

Improve the lives of others while Caring. Connecting. Growing together.

Job Description
- Dedicated Network Support Specialist (2390208)

Dedicated Network Support Specialist - 2390208

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities.

Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

OSHS is one of three businesses under Optum Serve
. Optum Serve provides health care services and proven expertise to help federal government agencies modernize the U.S. health system and improve the health and well-being of Americans. By joining Optum Serve you are part of the family of companies that makes United Health Group a leader across most major segments in the U.S. health care system.

OSHS specializes in creating and managing health care programs through on-location services, patient specific in-clinic appointments, telehealth assessments, or any combination based on customer need.
OSHS
's customizable solutions serve the diverse needs of commercial customers, as well as federal and state agencies, including the U.S. Departments of Defense, Veterans Affairs, and Health and Human Services.

Dedicated Network Support Specialist is responsible for practitioner setup, payment configuration, and financial support activities in alignment with the VBA MDE program, supporting accurate and timely reimbursement by maintaining practitioner profiles, payment calendars, and related financial components according to established workflows and standards while collaborating closely with internal partners to support day to day operational needs and execute assigned tasks in accordance with defined processes and procedures.

Schedule
:
This position is full-time (40 hours/week) Monday
- Friday from 7am - 4pm or 8 am to 5 pm CST
. The schedule will be determined by supervisor upon hire

Location
:
Remote nationwide

You’ll enjoy the flexibility to telecommute
* from anywhere within the U.S. as you take on some tough challenges.

Setup practitioner profiles according to block scheduling checklists for block scheduled providers and practitioners.

Set up and maintain manual finance calendars for payment rendering on provider and practitioner days.

Investigate and address provider reimbursement inquiries in partnership with Provider Reimbursement (PR) and SubK teams to support accurate and automated invoicing. Maintain and track dedicated supervising physician network to support invoicing.

Work closely with Resource Partner Management (RPM), National Account Managers, Clinic Operations Managers (COM), and Clinic Operations Specialists (COS) to ensure accurate practitioner setups and payment processing.

Accountable for managing the VS Market Relations email and fax inbox.

Follow established workflows, documentation standards, and escalation paths to ensure consistency and compliance.

Performs other duties as assigned

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending…