Specialty Care Navigator, Substance Use Disorder; SUD

Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We're building a world where getting support is simple, personal, and built around the person, so care can continue through every job, move, health plan, and life stage.

Our AI-native platform helps us deliver personalized support across self-guided tools, coaching, therapy, medication management, and specialty care. With outcomes independently validated by JAMA Network Open and the Validation Institute, Spring Health reaches more than 170 million people worldwide through leading employers, health plans, and partners.

As an AI-native company, we believe technology should expand the reach, quality, and humanity of care. Every Spring Health team member is expected to use AI tools thoughtfully, apply human judgment to AI outputs, and keep building AI fluency in ways that support their role and our mission.

This position is a full-time, remote position that reports directly to the Lead Specialty Care Navigator of the SUD Program.

As a full-time, SUD Specialty Care Navigator, you will play a pivotal role in supporting individuals with substance use disorder (SUD) needs and goals. In this position, you will leverage your licensure and advanced skills to independently manage member care, provide expert guidance, and coordinate comprehensive support services. Your responsibilities include engaging with members, triage and recommendations and collaborating with other SUD Specialty Care Navigators and interdisciplinary teams.

A relevant license and extensive experience in mental health and substance abuse are required.

Schedule:

Monday - Friday 11:30am-8:00pm ET, or the equivalent in your respective time zone (i.e., 8:30am-5pm PT, 9:30am-6pm MT, 10:30am-7pm CT)

• Conduct outbound calls, including triage calls and follow-up calls with individuals interested in or referred for substance use disorder treatment, demonstrating advanced skills in engagement and relationship-building.
• Engage with members using advanced clinical techniques to assess their needs, provide comprehensive information about treatment options, and make informed recommendations for care.
• Independently coordinate appointments, referrals, and follow-up care, ensuring a seamless and high-quality care experience for members, including managing complex cases.
• Apply advanced psycho-education, motivational interviewing, and evidence-based practices to support members in setting and achieving their goals for reducing/eliminating substance use and enhancing recovery.
• Utilize in-depth knowledge of substance use disorders, ASAM levels of care, and various SUD treatments (e.g., contingency management, MAT, detox) to provide expert guidance and support.
• Provide sophisticated in-the-moment support, crisis intervention, and safety planning for clients facing urgent or high-risk situations, utilizing advanced clinical judgment.
• Maintain detailed and accurate records within an EHR and other systems, ensuring comprehensive documentation and tracking of client progress and interventions.
• Identify and resolve complex issues that may disrupt care, employing advanced problem-solving skills and resourcefulness.
• Collaborate effectively with multi-disciplinary teams, including care support, provider operations, and benefits/billing, to ensure integrated and efficient client care.
• Actively participate in staff meetings, case consultations, and ongoing training to continuously enhance clinical skills and knowledge.
• Adhere strictly to confidentiality, compliance, and ethical standards as outlined by organizational policies.
• Provide support and coverage to other SUD Clinical Navigators, offering guidance and assistance as needed to ensure team cohesion and effectiveness.

• High member satisfaction and positive outcomes
• Effective case management and timely coordination
• Achievement of member goals and resolution of barriers
• Successful crisis intervention and accurate documentation
• Strong collaboration with interdisciplinary teams
• Active participation in professional development

• Mental Health Licensure required: LCSW, LMFT, LPC with 2+ years of experience in substance use disorder (SUD) clinical care.
• Proficiency in motivational interviewing, triage, ASAM criteria and various levels of care and best practices for SUD. Excellent listening, written, and verbal communication skills.
• Ability to work…