Remote Case Navigator

This is a remote position. Candidates must be flexible with their availability, including weekdays, weekends, and holidays, as schedules may vary based on client and business needs. Overtime may also be required, depending on demand.
The Company  Think Research is an industry leader in delivering knowledge-based digital health software solutions. Our mission is to organize the world’s health knowledge so everyone gets the best care. We create cutting-edge, evidence-based healthcare technology solutions that support the clinical decision-making process, standardize care, and improve patient outcomes. For over a decade, our cloud-based, EMR-agnostic digital tools have empowered clinicians around the world and positively impacted millions of patients across the continuum of care – including primary physician care, acute care hospitals and surgical suites as well as community and seniors care.

We are proud to serve as a trusted health system partner to a rapidly growing, global client base that spans five continents across more than 13,000 healthcare facilities, with a clinical audience of over 300,000 doctors, nurses and pharmacists. If you are looking to improve patient care and are passionate about technology — look no further.
Why Us?
Fully remote work environment
4 weeks paid vacation plus 6 personal days
It’s not every day that you have the chance to change the way your friends and family are cared for – Make an impact!
Be a part of the digital disruption happening in healthcare and do challenging, meaningful work
We’re growing, and so will you with leaders who will support your development through mentorship and other opportunities
Culture &

Collaboration:

Think Research is founded on five key values that drive what we do for our clients and for each other. Our core values are extremely important to us. Are they aligned with yours?
TEAMWORK :
Win as a team. We win by working together and embracing inclusion. Our diverse strengths fuel our success.
HONOUR :
Act with integrity. We act with honour, ethics and integrity, always.
INNOVATION :
Drive customer-centric solutions. We embrace forward- thinking and empower our team to explore bold ideas that solve our customers’ most pressing challenges
NOTABLE IMPACT :
Empower our customers and communities. We aim to surprise and delight our customers, users and communities through dedication and service.
KNOWLEDGE :
Embrace continuous growth. We are curious and share our knowledge to fuel our progress, enabling us to adapt and thrive.

The Role  The Case Navigator will interact with clients and support them in their journey by completing assessments and routing them on the path forward to receive care.
You Will Have The Opportunity To:
Answer and triage phone calls/ chats throughout the shift
Review each client’s case and assess the best path forward based on completed documentation and other tools provided
Effectively discuss options with the patient and and route patient accordingly
Provide clients with information and resources in a clear and effective manner
Ensure that all data regarding the client and the case is captured appropriately within the software provided prior to closing a case
Maintain the privacy and security of all confidential and protected health information
Ensure all processes follow government mandated and regulatory compliance protocols
Performs other duties as assigned
Must be flexible to work weekends and Statutory Holidays
What You Will Bring   Successful completion of a college diploma preferably in the field of Medical Office or Business Administration from an accredited educational institution
Minimum of 2 years customer service experience in a health care environment and very comfortable with the Nova Scotia health care system
Experienc…