Legal Liaison

The Legal Liaison will coordinate and support the functions of the personal injury department related to medical records and billing. This is a remote position. Candidates must live in one of the states where we currently operate MD DE VA NJ PA FL AL GA SC and TX.

• Initiates the medical record by creating and processing the patient case
• Retrieves medical records by chart exporting; documenting reasons charts cannot be retrieved for statistical and follow up purposes
• Delivers charts request to assigned personal or company
• Keeps health care providersrequestersattorneys informed by communicating availability or unavailability of the record
• Maintains continuity of work operations by documenting and communicating actions irregularities and continuing needs
• Maintains patient confidence by keeping patient records information confidential
• Forwards all records to third party vendor as necessary
• Calls patients to gather information makes calls to verify auto insurance calls attorneys to gather limit information and accident details
• Verifies patient personal health insurance
• Once complete and cleared calls patient to schedule or pass off to patient access to schedule
• Creates billing statements for both Clearway Pain and Clearway Surgery Center
• Verifies balances match patient accounts and sends to requested parties
• Confirms insurance payments and verifies balances after payments are posted
• Establishes point of contact with attorneys offices and patients
• Exercises confidentiality in all areas abiding by HIPAA rules and regulations
• Checks work e mail on a regular basis throughout the workday
• Participates in and complete all required trainings and in services
• Performs other duties as assigned

• High School Diploma or equivalent WITH a minimum of three 3 years related experience; OR an equivalent combination of education andor experience
• Must have knowledge of Internet and Microsoft Office software MS Word MS Excel MS PowerPoint MS Outlook
• Must have excellent written and oral communication skills including exceptional customer service
• Must be able to establish and maintain effective working relationships with doctors clinical staff other co workers and the public
• Must be able to work individually as well as within a team
• Must be able to follow both verbal and written instructions
• Must be able to work a flexible schedule
• Must be able to respond with patience and understanding during stressful conditions related to patient health and emergent situations
• Must be able to multi task and prioritize
• Must demonstrate extreme attention to detail
• Must possess strong organization skills
• Must be able to problem solve and use reasoning
• Must be able to meet predefined quality standards
• Must maintain and project a professional attitude and appearance at all time
• Must have a working knowledge of CPT and ICD 10 coding rules
• Must have a solid foundation of insurance knowledge and guidelines for third party payers
• Must have a working knowledge of the healthcare field and medical specialty as well as medical terminology
• All staff are expected to have a strong desire to provide excellent customer service; to comply with the rules and regulations of those organizations to which we are accountable; to have high ethical and professional standards of conduct; and to have an attitude of wanting to continuously improve their own professional performance

• Experience with motor vehicle insurance or Chiropractors office
• Two 2 years experience working with an Electronic Medical Record EMR
• Medical Billing Certification

• The employee must have reliable transportation While the primary workplace may be closest to the employees home work assignments could be in any of the Companys locations