Patient Financial Advocate

The Patient Financial Advocate is a key member of the Medical Financial Solutions department, dedicated to securing payment of patient balances on behalf of hospital clients. This role involves taking inbound phone calls in a fast-paced call center environment, engaging in scripted conversations with patients to collect their portion of the account. The position requires analytical skills to determine patient eligibility for additional resources to settle financial obligations.

• Make and receive inbound and outbound phone calls to arrange payments for patient accounts.
• Respond to patient billing inquiries and negotiate payments and payment plans.
• Submit credit card payments and elevate complex billing issues for resolution.
• Meet or exceed daily production requirements while adhering to all applicable disclosure and collections rules and regulations.

• At least 1 year of recent call center experience.
• Minimum of 6 months of healthcare experience, including billing, claims, or patient care.
• Proficiency in medical terminology.
• Strong customer service skills.

• Experience with inbound calls, customer support, Microsoft Office.
• Bilingual abilities are advantageous.
• Experience in collections is beneficial.
• Experience working remotely is ideal.

This is a 100% remote position requiring reliable internet connectivity (50mbps) and a private place to take calls. The company provides all necessary equipment, including two screens. Employees living within 30 miles of a company location are required to work in the office on Mondays and Tuesdays. Training is conducted Monday to Friday from 8:30 AM to 4:00 PM MST, with daily shifts post‑training ranging from 8 AM to 6 PM MST.

This is a Contract to Hire position based out of Albuquerque, NM.

The pay range for this position is $18.00 - $20.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job‑related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical
• dental & vision
• Critical Illness
• Accident
• and Hospital 401(k) Retirement Plan
• Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully remote position.

This position is anticipated to close on Oct 20, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full‑Stack Technology Services, Talent Services, and real‑world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.