Radiology Patient Scheduling Representative

About T2 Group:
At T2 Flex, you'll have the opportunity to build a rewarding career while enjoying the opportunity of work from home. We partner with leading healthcare organizations across the country, giving our employees the chance to make a meaningful impact by supporting patients, providers, and healthcare operations. Our team-focused culture emphasizes collaboration, professional growth, and ongoing support, with comprehensive training and opportunities to develop new skills.

Whether you're looking to gain experience in healthcare, advance your career, or join a company that values its people, T2 Flex offers a positive, remote work environment where your contributions truly make a difference.

Are you interested in joining the healthcare industry? Do you have a passion for helping patients and delivering exceptional customer service? Would you enjoy working from home while supporting patients in accessing important diagnostic imaging services?

We are seeking full-time Radiology Patient Scheduling Representatives to support a leading healthcare organization. In this role, you will coordinate patient scheduling for diagnostic imaging services including MRI, CT, Ultrasound, X-Ray, Mammography, Nuclear Medicine, and other radiology procedures. You will play a critical role in ensuring patients receive timely access to care while providing a positive and compassionate scheduling experience.

Prerequisites for employment include a clear Background Check and Medicare Fraud Check.

Responsibilities

• Schedule patients for radiology and diagnostic imaging procedures in accordance with physician orders and departmental protocols
• Review imaging orders for completeness and accuracy prior to scheduling
• Obtain and verify patient demographic, insurance, and registration information
• Answer inbound calls from patients, physician offices, and healthcare providers regarding imaging appointments
• Educate patients regarding preparation instructions, required documentation, arrival times, and procedure expectations
• Coordinate appointment scheduling based on modality availability, provider requirements, and patient needs
• Verify insurance coverage and obtain authorization information when required
• Accurately document scheduling activities and patient interactions within designated systems
• Adhere to HIPAA, HITECH, and organizational confidentiality standards
• Provide professional, compassionate, and patient-centered service during every interaction
• Meet productivity, quality, and customer service expectations in a fast-paced call center environment
• Available to work shifts between 8:00 AM and 7:00 PM EST as needed

The Perks

• Opportunity to gain valuable healthcare and radiology scheduling experience
• Potential for long-term employment based on client needs and performance
• Extensive training and professional development opportunities
• Remote work environment
• Positive team culture and supportive leadership
• Meaningful work that directly impacts patient access to care

Requirements

• High School Diploma or GED required;
  Associate's or Bachelor's Degree preferred
• Must have experience using Epic EMR/EHR
• Ability to navigate Epic scheduling, registration, and patient access workflows
• Experience reviewing orders, patient demographics, insurance information, and appointment details within Epic
• 1-3 years of healthcare scheduling, patient access, call center, medical office, or customer service experience preferred
• Prior radiology scheduling experience highly preferred
• Familiarity with medical terminology and diagnostic imaging procedures preferred
• Strong attention to detail and commitment to accuracy
• Excellent verbal, written, and interpersonal communication skills
• Ability to maintain strict confidentiality and…