Revenue Cycle Specialist II - Patient Billing & Collections

* THIS IS A REMOTE POSITION - FOR CANDIDATES RESIDING IN THESE STATES ONLY NEED APPLY:

TEXAS, PENNSYLVANIA, MARYLAND, VIRGINIA
* RESPONSIBILITY:

Primarily responsible for handling all incoming patient billing inquiries for all ENT Specialty Partners offices and settling account balances. Is able to resolve claim issues by utilizing knowledge of company policies and procedures, medical coding, insurance reimbursement practices, and collection laws.

POSITION RESPONSIBILITIES:

Accurate data entry of information into the computer system

Provide reimbursement assistance to patients while providing superior customer service and respect to patients and their families

Follow appropriate HIPAA guidelines provide medical records to primary care provider, insurance carriers, referred providers and patients per patient request

Timely and accurate filing and billing of all patient transactions

Handle incoming calls from patients and triage billing inquiries regarding outstanding balances

Take payments over the phone

Make outbound calls to patients / guarantors regarding outstanding balances and offer payment options

Review patient account balances and determine that appropriate actions have been previously taken by billing, payment posting and AR follow up Answer/respond to correspondence related to patient accounts

Posting of charges, payments, adjustments and related activities in EHR.Work well individually or in a team environment accomplishing set goals

Ability to maintain confidentiality

Performs other related duties as assigned MINIMAL REQUIREMENTS:

High School Diploma or equivalent

Understanding insurance remits and remark codes (REQUIRED)
Minimum 3 years recent experience in medical billing, claims processing and collections

Minimum 3 years recent experience handling incoming patient calls for post adjudicated claims for providers

Excellent customer service skills with an understanding of delivering information to a patient / customer in a timely manner

Bilingual in English/Spanish preferred, but not required

Understanding of medical claims and terminology

Basic math skills and accurately process money transactions (must be able to read & understand an EOB)

Experience with office equipment: multi-functional printer/copier/fax, multi-line phone system, calculator, postage machine, and so onMust be proficient using the computer, data entry, and have above average typing skills

Experience with MS Office, EMR/EPM systems

Experience with eClinical Works Practice Management system preferred

Prior experience with ENT specialty a plus