Care Manager

At Mindful Care , we believe people should not have to wait weeks or months to receive mental healthcare, and we are building a team committed to changing that. As the first urgent care model for mental health, Mindful Care provides same-day and next-day access to therapy, psychiatry, medication management, and supportive care. Our model was created to reduce barriers, shorten wait times, and help people receive compassionate care when they need it most.

We support individuals navigating anxiety, depression, acute stress, life transitions, and long standing mental health challenges with timely, thoughtful care that meets people where they are.

Joining Mindful Care means becoming part of a mission-driven team that is reimagining what access to mental healthcare can look like. Whether you are providing direct patient care or supporting the operations behind it, your work helps people move closer to healing, stability, and a more fulfilling life. We are proud to offer a collaborative environment where team members can contribute to meaningful change, grow in their careers, and help shape a more accessible future for mental healthcare.

• Conduct thorough assessments of patient concerns and expectations, ensuring alignment with Mindful Care processes to enhance patient satisfaction and compliance.
• Maintain effective communication with patients, pharmacies, referral sources, hospitals, and therapists to meet patient needs and optimize retention.
• Support patients in obtaining medical records, completing necessary forms, managing prescription refills, and accessing Gene Sight testing results.
• Secure prior authorizations from insurance companies for medications and services, including Transcranial Magnetic Stimulation (TMS) when applicable.
• Connect patients to the appropriate departments for their inquiries and anticipate the need for emergency interventions when necessary.
• Provide referral information to patients upon discharge from Mindful Care.
• Serve as a liaison between Mindful Care Patient Coordinators, Patient Associates, and psychiatric/therapeutic providers.
• Meet with patients for care management appointments as assigned by providers, addressing patient needs and concerns.
• Document clinical notes for care management and digital evaluations (e.g., medication concerns) and ensure timely submission for provider review and signature within 72 hours.
• Assist with TMS operations when applicable, based on office needs.
• Perform administrative duties and other tasks as assigned by management.

• Required: 3+ years of experience in administrative functions or case management.
• Preferred: Possession of BLS or CPR/First Aid certification.
• Preferred: Experience with Transcranial Magnetic Stimulation (TMS) administration.
• Required: Proficiency with Google Suite and Microsoft Office (Word, Excel, Outlook, Teams).
• Required: Associate degree required in social work, psychology or related field; bachelor's degree preferred (experience may substitute for a bachelor's degree).
• Required: Excellent verbal and written communication skills.
• Required: Reliable transportation and home internet access.

• Type: Regular Full-time, Non-exempt
• Hours: Monday-Friday, 8:00 AM - 5:00 PM ET (Tuesday will be in office)
• Location Type: Hybrid (1 day in office, 4 days work-from-home)
• Start Date: January 2027

• Competitive compensation and benefits package.
• Opportunities for professional growth and development.
• Emphasis on team well-being and support for a diverse and inclusive workplace.
• Company-sponsored events and activities to foster team cohesion and engagement.

The pay range for this role is:
23 - 25 USD per hour(New York, NY)